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Ariel Ramos - Codingraph
Ariel Ramos - Codingraph
Participating Frequently
February 4, 2025
Question

Adobe reader cat Attach Module

  • February 4, 2025
  • 5 replies
  • 6186 views

After the 01-feb-2025 update, all adobe reader installation (free and pay) don't allow users to attach modules in Preferences -> Signatures -> PKCS#11 Modules and tokens.  This really necesary for people that uses digital signature in macOS. I confirm this issue because I have a remote support service for digital signatures and tody I had 16 users having the same issue. So it has to be fiexd in net upgrade. The issue is happening in macOS ventura, sonoma, sequoia... so it is not related to the OS version.

    5 replies

    A
    avdhut_
    Participant
    March 21, 2025

    I just turned off option going to Acrobat > Preferences > Security(Enhanced) > Enable protected mode at startup (preview) on Monterey 12.7.6 and it worked as it was working before new version of Adobe. I have another Sequoia 15.3.2 where rosetta for helper did not work where turning off above option worked.

     

    So this solution should work on most Macs as this is Adobe's preview setting looks like newly introduced (preview features should not be enabled at first place)

    I
    incredible_questioner6443
    Participant
    April 9, 2025

    This one was the solution that worked for me...or maybe a combination of both approaches. Now I am able to attach modules and sign documents again. Thanks a lot guys!!

    Ariel Ramos - Codingraph
    Ariel Ramos - CodingraphAuthor
    Participating Frequently
    February 7, 2025

    Thanks to @Patryk Sadoch I got the solution.

     

    [link removed by moderator]

    Ariel
      F
      flekkontrec
      Participant
      February 11, 2025

      This is it! Thanks!

      Ariel Ramos - Codingraph
      Ariel Ramos - CodingraphAuthor
      Participating Frequently
      February 5, 2025

      I found the solution @ana_9328  @felipe_8816  @shakti_7156 !! in the meantime Adobe developers solve the issue in the "New Adobe" version, I recorded a video with the simple steps: https://youtu.be/OvJMiU6Lr7M

       

      Ariel
        F
        felipe_8816
        Participant
        February 6, 2025
        Thank you for your video! Everything worked just fine, except that now, when I try to Attach the module, the following message appears: "PKCS#11 cannot be loaded”. I thought it was due to Rosetta not being selected, but it was. I tried turning off the computer and installing Adobe Reader again, and following all your steps, but nothing worked: the same message appeared. I just installed an older version of Acrobat Reader and now I was able to Attach the Module and sign a document.

        Regards
        Ariel Ramos - Codingraph
        Ariel Ramos - CodingraphAuthor
        Participating Frequently
        February 6, 2025

        Hi @felipe_8816 thanks for the details of this new issue, I will check it out, coudl you please tell where did you get the old adobe?. @shubhampath Please can younread all thos threath? The new Adobe Reader is having issues. 

        Ariel
        A
        ana_9328
        Participant
        February 5, 2025

        I just ran into the same problem.

        Should I just simply wait for the next update?? How long does it usually take? 

          Ariel Ramos - Codingraph
          Ariel Ramos - CodingraphAuthor
          Participating Frequently
          February 5, 2025

          Hi @shubhampath as you can see, we are having this issue since the last update, I uploaded the details in the previous messages

           

          Regards

          Ariel
            S
            Adobe Employee
            shubhampath
            Adobe Employee
            February 4, 2025
             

            Hi @Ariel Ramos - Codingraph ,

            It looks like the path you are following to upload the PKCS#11 Modules is not correct. Kindly follow the steps mentioned in the image below to upload the PKCS#11 Modules
            Preferences -> Signatures-> Identities & Trusted Certificates -> PKCS#11 Modules and Token->Attach Module

             

              Ariel Ramos - Codingraph
              Ariel Ramos - CodingraphAuthor
              Participating Frequently
              February 4, 2025

              Hi @shubhampath ,

              thanks for your response.

               

              In my first comment, I was trying to say that the "Attach Module" option is disabled in the latest Adobe Reader update. Could you please update your Adobe Reader and check if you experience the same issue? That way, you can see what I mean. This was reported in my business for several users that use Digital Signature

              Ariel
              S
              shakti_7156
              Participating Frequently
              February 5, 2025

              Hi @Ariel Ramos - Codingraph 

              Can you please share your version number and snapshot of About Acrobat details. Also, please share if Enable Protected Mode at startup checkbox is checked or unchecked in your case in Security(Enhanced) Preferences (If possible, share the screenshot)

               

              Thanks,

              Shakti K

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