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duncanr24765694
Participant
May 4, 2017
Question

Adobe Reader closes 10 seconds after opening

  • May 4, 2017
  • 1 reply
  • 11603 views

Can anyone please advise a fix for this issue? When I open a pdf file with adobe reader, it opens for about 10 seconds and then closes.

I have googled fixes and the one that seems to fix most is to locate the Eula files and install a certificate but this doesn't work in my case.

I have done a full removal and uses the adobe clean-up tool to ensure all traces are gone, then done a new download and reinstall, but this also has not fixed the problem.

    This topic has been closed for replies.

    1 reply

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    May 18, 2017

    Hi duncanr24765694,

    Sorry for the delay in response.

    After clean uninstall and reinstalling are you getting any error? Let us know the current version of Reader and operating version.

    You may try to launching Reader with admin rights. Right click on Reader icon and Choose "Run as Administrator."

    In the meantime, you may try enabling Hidden user account assuming you are using windows https://support.microsoft.com/en-us/help/555910/how-to-enable-the-built-in-administrator-account-in-windows-vista  and try to reproduce the issue.

    Let us know if that helps.

    -Tariq Dar.

    D
    duncanr24765694Author
    Participant
    May 22, 2017

    Hi Tariq

    Thanks for the suggestions.

    The problem appears to have corrected itself without any further changes.

    After the clean install, the problem was still there, so I switched my default pdf programme to the windows standard one. After a few days I tried again and it was working properly.

    I am assuming some windows or adobe updates sported themselves out as I have no other answer to it.

    Thanks

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    May 22, 2017

    Thank you for your response.

    I am happy that your issue is fixed and you are able to use Reader.

    Happy to help

    -Tariq Dar.

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