Adobe Reader crashing and not opening after update 24.001.20604

Forum|Forum|1 year ago
March 15, 2024
5 replies
9146 views

Hi,

We have just had Acrobat Reader update, it looks like it got a new interface, however it keeps crashing, it will stay open for a couple of seconds and then close, no error reported to the user. However we do see the crash events in the event log. We had no issues on the previosu version and this has now become a real issue for us.

The adobe Version is Adobe Acrobat Reader 24.001.20604

I've tried to re-install but get the same result. Is there an easy way to roll back?

Thanks

Kevin

Crash or freeze

This topic has been closed for replies.

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Stephen36447881wiki

Participant

We are having the same issue with Adobe reader however ours is on a newer version past the optional update listed. Any permanent fixes to this? We use this on all our Domain computers. Our helpdesk is getting flooded with tickets and currently we have to change users defaults to edge to view pdfs. Thanks for any help.

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Baden-Wuertte36355137v6vi

Participant

The newest optional update seems to adress the issue: 24.001.20615 Optional update, Mar 20, 2024 — Acrobat-Acrobat Reader Release Notes (adobe.com). Correct @Meenakshi Negi ?

Kind Regards
Jan Philipp

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Baden-Wuertte36355137v6vi

Participant

Same problem over here. Seems to be connected to the latest update. It randomly occurs among our users. You really need to fix this via patch, Adobe. We are deploying all our software via intune and have currently no option of rolling back. As it would run into the same problem because I am not really enclined to stop the auto-updating feature.

Please get on it, asap and release a patch.

Kind regards

Jan Philipp

Meenakshi Negi

Community Manager

Hi Kevin22497813mghj and Amanda36106022n9d9,

Thank you for reaching out, and sorry about the trouble.

Try the troubleshooting steps suggested in the following help document for a crash: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html.

If the above suggestion does not work, try reinstalling the application using the following steps:
- Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
- Reboot the machine
- Install Adobe Acrobat Reader from the following page: https://get.adobe.com/reader/.

Let us kow if the issue persists.

Thanks,

Meenakshi

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Kevin22497813mghjAuthor

Participant

I'll just put it down to a rubbish update, I can't have this not working, thankfully I kept a copy of the older 23 version. Removed this mess and installed the previous. Have now turned updates off. We are now working again but I really didn't need this at the end of the week. Really need to find an alternative.