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lits1337
Participant
June 13, 2019
Question

Adobe Reader DC 19.012.20034 Intermittant Freezing with Save-as

  • June 13, 2019
  • 1 reply
  • 494 views

I have a client who is using Adobe Reader DC 19.012.20034, and about 30% of the time, she uses save-as for a document she scanned, and Adobe Reader immediately closes, and does not save the document.  The other 70% of the time there are no issues.  Please help!

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    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    June 28, 2019

    Hi Lits,

    We apologize for the delay in response.

    Is your client still experiencing the same issue with Adobe Reader DC? If yes, then please perform couple of troubleshooting steps suggested below-

    Before proceed, make sure Adobe Reader's latest version is installed. Open Reader>Help>Check for update.

    1- Navigate to Adobe Reader>Edit>Preferences>General>uncheck "Show online storage when saving document">OK>Reboot Reader. Check again.

    2- Try the troubleshooting steps suggested in the help article here: Troubleshoot errors, freezes | Adobe Reader | Windows

    3- Nothing works, Open Reader>Help>Repair Installation and check back

    Let us know if you have manged to find the solution.

    Thanks,

    Akanchha

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