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Question

Adobe Reader DC 2017.012.20098 not opening in IE

Forum|Forum|8 years ago
September 15, 2017
8 replies
24570 views

I updated from 2017.009.20044 to 2017.012.20093, cannot open PDFs in IE. The error message states: "There is a problem with Adobe Reader Acrobat/Reader. If it running, please exit and try again. (0:104). This happens with internal and external sites.

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O

ollivetti

Participating Frequently

Hello I am suffering from the Same problem. Terminal Server 2016 IE 11 and fresh Installation Adobe DC 19. In my Intranet Zone and trusted Sites I can Open a pdf in Browser. In all other Sites I receive Error 0:104. Hope you can Help me as it is urgent Regards

O

ollivetti

Participating Frequently

Well for the moment I create the registry key hkcu/Software/Microsoft/Windows/CuttentVersion/ext/settings Flags 1

So I disable the Plugin. Further I disabled IE advanced Option "don't save encrypted Pages". All PDF Open now in the applicationr itself.

Any better suggestions? Changing tabprocgrowth also disables advanced security as I could read what is No option for us.

T

taylorblakeharris

Participant

Our organization is having the same issues with 18.011.20058. We pushed out the update to everyone and now they get the 1014 error in IE when opening PDF's.

We tried changing TabProcGrowth to 0, and it did fix the Reader addon issue, but it also breaks other web pages that generate processes outside of the browser, like Java and other sites that use ActiveX controls.

Adobe, we need a response on this.

the-funk

Participant

Just thought I'd stop by to add my 2 cents. My company is experiencing this same issue. On machines running Windows 10 (1709 or later) I can recreate this issue in IE 11 (11.228). The Acrobat Cleaner Tool download appears to be broken. Most plain PDFs will display, it appears that dynamically generated PDFs or PDFs embedded in applications are more likely to cause this issue. Using another browser is not an option because most of the applications we use are only supported under Internet Explorer. Using Chrome or Edge sometimes resolves the problem but other issues arise when using these unsupported browsers.

I tried uninstalling and reinstalling Acrobat Reader DC, tried removing Acrobat Pro DC, tried changing IE settings to put the problem sites in the trusted sites list. Tried lowering the security level of trusted sites all the way as well. I tried resetting the Internet Explorer settings, and tried the TabProcGrowth trick others have mentioned. I've also tried disabling the Adobe Add-Ons and just letting IE download the PDFs but this doesn't work either. Does anyone have a comprehensive list of steps to fix this? Has any progress been made on this issue?

N

nicoled94464237

Participant

Not sure if you'll see this, but this is how I fixed the issue in my company...

1. Edit>Preferences. Set Protected View to Off and unchecked Enable Protected Mode at startup. Closed Adobe and killed all Adobe processes.

2. Help>Repair Installation

3. Ran a .bat file that cleans out temp files for IE, Java, Silverlight and general Windows user profile temp in appdata. Script below.

::Stopping Processes...

C:\Windows\System32\taskkill.exe /f /fi "imagename eq agcp.exe"

C:\Windows\System32\taskkill.exe /f /fi "imagename eq iexplore.exe"

::Deleting Temp Files...

del /s /q %temp%

rd %temp% /s /q

::Deleting Java Temp...

del /s /q %userprofile%\Appdata\LocalLow\Sun\Java\Deployment\cache

rd %userprofile%\Appdata\LocalLow\Sun\Java\Deployment\cache /s /q

::Deleting IE Temp...

RunDll32.exe InetCpl.cpl,ClearMyTracksByProcess 8192

RunDll32.exe InetCpl.cpl,ClearMyTracksByProcess 1

RunDll32.exe InetCpl.cpl,ClearMyTracksByProcess 2

RunDll32.exe InetCpl.cpl,ClearMyTracksByProcess 8

::Deleting Silverlight Cache...

del /s /q %userprofile%\AppData\LocalLow\Microsoft\Silverlight\is

rd %userprofile%\AppData\LocalLow\Microsoft\Silverlight\is /s /q

EXIT

::

richardb090850

Participating Frequently

What is LTSB Windows 10?

What forces you to use IE? Other apps/software?

H

humama15930441

Participating Frequently

you can use Google to find out what is Windows 10 LTSB. are you focusing on the issue and its solution or a way to run away from it when you are asking (What forces you to use IE? Other apps/software?)

J

Jojo1977

Participant

HI Jojo1977,

We are working with one of the forum user directly to further understand and debug the issue. We will get back to you with an update at earliest.

Regards

Soumik

Hi Soumik011,

I hope this information help with your investigation. Creating the TabProcGrowth registry key on HKEY_CurrentUser\Software\Microsoft\Internet Explorer\Main and setting its value to 0 fixed the problem on my machine.

TabProcGrowth=0 means tabs and frames run within the same process;frames are not unified across MIC levels.

My question is, How does this registry key affect the functionality of the Adobe Reader? Why setting the value to 0 seem to fix the problem? as much as possible i don't want to change the default behavior of IE on my machine, which is opening tabs on each own process.

thanks!

richardb090850

Participating Frequently

Do you have to use IE? What about Chrome or Edge or Firefox - same problem?

H

humama15930441

Participating Frequently

Yes. we have to use Internet explorer. I have not checked chrome however Firefox is working fine and Edge is not available on LTSB version of Windows 10 so I didn't check.

H

humama15930441

Participating Frequently

Dear All,

Did anybody solve this issue. we are suffering from long time in all windows 10 LTSB machines and it is very frustrated and disappointing that such a problem is not getting solved within couples of days.

M

mollys71254433Author

Participating Frequently

Is there an update about this issue. I submitted a bug report and I have not received any updates.

M

mollys71254433Author

Participating Frequently

Is there a way that this can be escalated? This issue still persisting in our environment and haven't found a solution.

Adorobat

Community Manager

Hi Mollys,

Please contact our Support here: Contact Customer Care

-Shivam

M

mollys71254433Author

Participating Frequently

I already did and I was told that Adobe does not provide support for Adobe Reader (Free software). Do you know if this issue will be addressed on the next update?

Adorobat

Community Manager

Hi Mollys,

As I understand, after updating Reader, you are unable to open pdfs in IE as when trying to open pdfs, it shows this message- There is a problem with Adobe Reader Acrobat/Reader. If it running, please exit and try again. (0:104), is this correct?

Please try the steps given in the following links:

Re: 11.0.2 error 0:104 help please?

There is a problem with Adobe Acrobat /Reader. If it is running ,please exit and try again.(0:104)

Error Code 0:104

Keep us posted with the results.

Shivam

M

mollys71254433Author

Participating Frequently

Hi Shivam,

I already tried those steps and it did not solve the problem. As I mentioned on my original post, I don't have an issue with v2017.009.20044, PDF and IE play well. The problem started with the newer versions.

L

lisacollins1

Participant

We have this same issue - has anyone found a solution?

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