Adobe Reader DC 2017.012.20098 not opening in IE

Report · Sep 15, 2017

I updated from 2017.009.20044 to 2017.012.20093, cannot open PDFs in IE. The error message states: "There is a problem with Adobe Reader Acrobat/Reader. If it running, please exit and try again. (0:104). This happens with internal and external sites.

Report · Sep 18, 2017

Hi Mollys,

As I understand, after updating Reader, you are unable to open pdfs in IE as when trying to open pdfs, it shows this message- There is a problem with Adobe Reader Acrobat/Reader. If it running, please exit and try again. (0:104), is this correct?

Please try the steps given in the following links:

Re: 11.0.2 error 0:104 help please?

There is a problem with Adobe Acrobat /Reader. If it is running ,please exit and try again.(0:104)

Error Code 0:104

Keep us posted with the results.

Shivam

Report · Sep 25, 2017

Hi Shivam,

I already tried those steps and it did not solve the problem. As I mentioned on my original post, I don't have an issue with v2017.009.20044, PDF and IE play well. The problem started with the newer versions.

Report · Oct 06, 2017

We have this same issue - has anyone found a solution?

Report · Oct 06, 2017

Hi Mollys, Lisacollins,

Please try following troubleshooting steps:

1- Remove Reader DC using Cleaner tool which you can download from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

2- Reboot the machine.

3- Install Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution .

4- Reboot the machine and try opening pdf in IE.

5- If that doesn't work, try resetting Internet explorer settings. Visit the following link on how to reset IE settings.

https://support.microsoft.com/en-in/help/923737/how-to-reset-internet-explorer-settings

Thanks,

Shivam

Report · Oct 12, 2017

Hello Shivam,

I followed the process that you mention, unfortunately I don't have success. I'm worried about this issue because is appearing in more laptops. I have Windows 10 64 bits. Has been able anyone to get sucess with this or another process?

Thanks for your efforts Shivam

Jaziel González

Report · Oct 20, 2017

Is there a way that this can be escalated? This issue still persisting in our environment and haven't found a solution.

Report · Oct 24, 2017

Hi Mollys,

Please contact our Support here: Contact Customer Care

-Shivam

Report · Oct 26, 2017

I already did and I was told that Adobe does not provide support for Adobe Reader (Free software). Do you know if this issue will be addressed on the next update?

Report · Oct 26, 2017

Hi,

I have sent you a private message, please check the inbox for the same.

-Shivam

Report · Nov 13, 2017

Is there an update about this issue. I submitted a bug report and I have not received any updates.

Report · Nov 23, 2017

Dear All,

Did anybody solve this issue. we are suffering from long time in all windows 10 LTSB machines and it is very frustrated and disappointing that such a problem is not getting solved within couples of days.

Report · Nov 26, 2017

Do you have to use IE? What about Chrome or Edge or Firefox - same problem?

Report · Nov 27, 2017

Yes. we have to use Internet explorer. I have not checked chrome however Firefox is working fine and Edge is not available on LTSB version of Windows 10 so I didn't check.

Report · Nov 27, 2017

What is LTSB Windows 10?

What forces you to use IE? Other apps/software?

Report · Nov 27, 2017

you can use Google to find out what is Windows 10 LTSB. are you focusing on the issue and its solution or a way to run away from it when you are asking (What forces you to use IE? Other apps/software?)

Report · Nov 27, 2017

It seems to me that if FireFox works then use it. That was my point.

Report · Nov 27, 2017

we are getting complains from users in our company because of it. sure we can use Firefox temporary as workaround but it must be fixed on internet explorer.

Report · Dec 04, 2017

has anyone has any fix for this? we just upgraded to Adobe reader 18.009.2004 and still got this problem. Adobe has not fixed this problem even with the latest release of Adobe reader DC.

Report · Dec 06, 2017

HI Jojo1977,

We are working with one of the forum user directly to further understand and debug the issue. We will get back to you with an update at earliest.

Regards

Soumik

Report · Dec 11, 2017

Hi Soumik011,

I hope this information help with your investigation. Creating the TabProcGrowth registry key on HKEY_CurrentUser\Software\Microsoft\Internet Explorer\Main and setting its value to 0 fixed the problem on my machine.

TabProcGrowth=0 means tabs and frames run within the same process;frames are not unified across MIC levels.

My question is, How does this registry key affect the functionality of the Adobe Reader? Why setting the value to 0 seem to fix the problem? as much as possible i don't want to change the default behavior of IE on my machine, which is opening tabs on each own process.

thanks!

Report · Jan 18, 2018

Amazing tip, your tip works with my laptop (Win 10 Enterprise x64) but with a user with Windows 7 is not working, I trying to find additional information, I found a link Opening a New Tab may launch a New Process with Internet Explorer 8.0 – We know IE! after read the article I made another revision to the MAIN folder in the registry I found other key related to this topic, TabDragOnSingleProc.

TabDragOnSingleProc=0

Use DWORD

I have this key in my laptop but is not in the windows 7 laptop, I added the value to the registry and before to test, I suggest close the internet explorer, (better if you sign out or restart), and vuala... its working in the laptop with Windows 7. Thanks for your post Jojo1977

Report · May 14, 2018

My company has the same problem where the Adobe Reader plugin gives the error "There is a problem with Adobe Acrobat/Reader if it is running, please exit and try again. (0:104).

We only get with Windows 10, not every pdf, mostly internet pdf's.

Watching the temp folder it downloads the first 16k, then the error pops up. Very consistently.

Using latest build of Adobe Reader 2017. Have tried everything I can find in the forums including the TabProcGroth setting. Which fixed one incident of this, but no others. Works without plugin, that that causes other issues.

Fails with this URL on Windows 10 only https://centricityusers.com/wp-content/uploads/2014/10/win_servers_sp6_upgrade.pdf

Report · Aug 27, 2018

Hi Soumik,

we are still facing the same issue for Windows 10 and Windows 7 as well even if I install the latest version 18.011.20058. I have sent the required logs to your email and I have not received any reply from you since then. please try to work with development team and find a solution ASAP as we are suffering from this since November last year.

Report · Aug 31, 2018

Our organization is having the same issues with 18.011.20058. We pushed out the update to everyone and now they get the 1014 error in IE when opening PDF's.

We tried changing TabProcGrowth to 0, and it did fix the Reader addon issue, but it also breaks other web pages that generate processes outside of the browser, like Java and other sites that use ActiveX controls.

Adobe, we need a response on this.