Adobe Reader DC 2017.012.20098 not opening in IE

Report · Sep 15, 2017

I updated from 2017.009.20044 to 2017.012.20093, cannot open PDFs in IE. The error message states: "There is a problem with Adobe Reader Acrobat/Reader. If it running, please exit and try again. (0:104). This happens with internal and external sites.

Report · Sep 10, 2018

Just thought I'd stop by to add my 2 cents. My company is experiencing this same issue. On machines running Windows 10 (1709 or later) I can recreate this issue in IE 11 (11.228). The Acrobat Cleaner Tool download appears to be broken. Most plain PDFs will display, it appears that dynamically generated PDFs or PDFs embedded in applications are more likely to cause this issue. Using another browser is not an option because most of the applications we use are only supported under Internet Explorer. Using Chrome or Edge sometimes resolves the problem but other issues arise when using these unsupported browsers.

I tried uninstalling and reinstalling Acrobat Reader DC, tried removing Acrobat Pro DC, tried changing IE settings to put the problem sites in the trusted sites list. Tried lowering the security level of trusted sites all the way as well. I tried resetting the Internet Explorer settings, and tried the TabProcGrowth trick others have mentioned. I've also tried disabling the Adobe Add-Ons and just letting IE download the PDFs but this doesn't work either. Does anyone have a comprehensive list of steps to fix this? Has any progress been made on this issue?

Report · Jun 04, 2019

Not sure if you'll see this, but this is how I fixed the issue in my company...

1. Edit>Preferences. Set Protected View to Off and unchecked Enable Protected Mode at startup. Closed Adobe and killed all Adobe processes.

2. Help>Repair Installation

3. Ran a .bat file that cleans out temp files for IE, Java, Silverlight and general Windows user profile temp in appdata. Script below.

::Stopping Processes...

C:\Windows\System32\taskkill.exe /f /fi "imagename eq agcp.exe"

C:\Windows\System32\taskkill.exe /f /fi "imagename eq iexplore.exe"

::Deleting Temp Files...

del /s /q %temp%

rd %temp% /s /q

::Deleting Java Temp...

del /s /q %userprofile%\Appdata\LocalLow\Sun\Java\Deployment\cache

rd %userprofile%\Appdata\LocalLow\Sun\Java\Deployment\cache /s /q

::Deleting IE Temp...

RunDll32.exe InetCpl.cpl,ClearMyTracksByProcess 8192

RunDll32.exe InetCpl.cpl,ClearMyTracksByProcess 1

RunDll32.exe InetCpl.cpl,ClearMyTracksByProcess 2

RunDll32.exe InetCpl.cpl,ClearMyTracksByProcess 8

::Deleting Silverlight Cache...

del /s /q %userprofile%\AppData\LocalLow\Microsoft\Silverlight\is

rd %userprofile%\AppData\LocalLow\Microsoft\Silverlight\is /s /q

EXIT

::

Report · Nov 23, 2019

Hello I am suffering from the Same problem. Terminal Server 2016 IE 11 and fresh Installation Adobe DC 19. In my Intranet Zone and trusted Sites I can Open a pdf in Browser. In all other Sites I receive Error 0:104. Hope you can Help me as it is urgent Regards

Report · Nov 24, 2019

Well for the moment I create the registry key hkcu/Software/Microsoft/Windows/CuttentVersion/ext/settings Flags 1

So I disable the Plugin. Further I disabled IE advanced Option "don't save encrypted Pages". All PDF Open now in the applicationr itself.

Any better suggestions? Changing tabprocgrowth also disables advanced security as I could read what is No option for us.