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cherrypalmerhost
cherrypalmerhost
Participant
July 14, 2016
Question

Adobe Reader DC: cannot extract embedded font "BKQYDZ+DejaVuSansCondensed"

  • July 14, 2016
  • 3 replies
  • 24867 views

Hey,

since the last update of Adobe Reader DC (15.017.20050) , I am getting trouble when opening pdfs.

The message below is thrown and language specified characters are not displayed.

The PDF is working well in

Foxit Reader

pdf.js (firefox)

chrome embedded viewer

and rendering components used by third party software.

Can you check the issue please?

Anyone found a workaround yet?

Thanks alot!

cherry

This topic has been closed for replies.

3 replies

C
Crockettr
Participating Frequently
August 15, 2019

I suspect it's related to the release that happened yesterday:

Image preview

cherrypalmerhost
cherrypalmerhostAuthor
Participant
July 14, 2016

Indeed, I made similar expierience.

Running some linux pdf info tools showes that subsets are embed though.

Furthermore, we are doing internal investigation about the generation issue (documents are created by jee backend though).

Unfortunatly the new reader seems not to be as permissive as the predecessor.

Is there a integrity tool (from adobe?) to do a better integry check of the broken documents?

~graffiti
~graffiti
Legend
July 14, 2016

cherrypalmerhost wrote:

Unfortunatly the new reader seems not to be as permissive as the predecessor.

That is typical. Every new version seems to be more stringent on pdf specifications than the last.

As long as you are creating pdf files with third party tools, you'll probably have to deal with these things from time to time.

cherrypalmerhost wrote:

Is there a integrity tool (from adobe?) to do a better integry check of the broken documents?

Depends on what you are looking for. If you need something that tells you what is specifically wrong with a pdf file, Acrobat Pro has some pre-press tools available.

J
josephs7953716
Participant
September 28, 2020

Hi all,

We have released a patch that fixes this font issue. Please download it from the page here and click to apply the same over your existing installation:

Release notes | Adobe Acrobat DC, Acrobat Reader DC | Update, July 21, 2016

Thanks,

-ashu 


This update did not fix the issue. It seems to be with fonts from Adobe fonts.

    ~graffiti
    ~graffiti
    Legend
    July 14, 2016

    Reader is going to be a lot pickier about fully compliant pdf files than a 3rd party viewer. This encourages pdf's to be created properly.

    More than likely, there is a problem with the font itself on the creators end or they need to fully embed the font info and not just the subsets.

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