Adobe Reader DC converts text element to bitmaps when printing

[niklasa33706474]

Hello,

After the update  v. 2019.008.20071 we are experiencing problems with text getting converted to bitmap-elements. This issue regards special characters such as å ä ö.

When these characters are printed they get converted to bitmaps. This is problem since we are using a systems that depends on catching the printed outpout and then interpret the content of that print.

There are similar problems reported in, for example New Adobe Reader DC- not printing elements . But the fix for that issue doesn´t solve this issue.

Do anyone have any idea how to get around this problem?

Kind regards, thank you in advance

Niklas

[AnandSri]

Hi Niklas,

We're sorry for the trouble you had, after the release of Adobe Reader/Acrobat version 2019.008.20071, there are five more updates which were released containing fixes. For detailed information about the updates, please refer to DC Release Notes — Release Notes for Acrobat DC Products

Please install the latest patch of Adobe Reader 2019.010.20069 from help menu of Adobe Reader>select Check for updates, or manually from 19.010.20069 Out of cycle update, January 03, 2019 — Release Notes for Acrobat DC Products

Reboot the machine and try printing the PDF files.

Let us know if you still experience any issue after installing the latest patch.

Regards,

Anand Sri.

[niklasa33706474]

Hello!

Thank you for replying.

Sorry for being unclear with our issue. The problem was introduced in update  v. 2019.008.20071, and has been present ever since. We have tried with all the new patches, even the latest that you mention.

We have been doing quite thorough testing with various versions of Windows and versions of Adobe reader dc and we can´t get rid of the problem.

Please let me know it I can add any information that could help an investigation of the issue on your end.

Best regards,

Niklas

[niklasa33706474]

Hello Anand,

I´m waiting on some kind of response from you or someone else on your end.

We are still experiencing the trouble previously explained. I have done some further investigations and have come to the conclusion that the problem lies within the font type.

The image illustrates the Font type used in a PDF-document that can´t handle printing of the characters å,ä and ö. Instead these characters are converted to bitmaps.

What can we do to avoid this problem?

Best regards,

Niklas

[PerBjerg]

Hi

I'm experiencing the same problems with æøåÆØÅ and the Arial font.

If I install Reader XI the printing is ok.

We have had this problem since last fall.

I have around 2000 users having the problem. A solution would be very appreciated since the XI version is outdated and other PDF readers don't have the full functionality of AcrobatReader.

Best regards

Per

[PerBjerg]

Is there any update on this issue?

Best regards

Per

[AnandSri]

Hello PerBjerg,

I am sorry for the trouble and for the delayed response, we've pushed updates for Acrobat and Reader DC 19.010.20099, please install the latest patch from help>check for updates, reboot the machine and see if you still experience this issue.

Is it possible to share a sample PDF file with us so that we can try to replication this issue at our end?

Share the file in private message only How Do I Send  Private Message | Adobe Community

Thanks,

Anand Sri.

[PerBjerg]

Hi Anand

I have still not heard of any update to fix this issue.

Has it been possible for you to recreate it?

Is there any hope for at fix or should we look for another PDF viewer?

[PerBjerg]

Hi Anand

I have updated Reader DC and it has not helped.

When printing you have to print Actual size and no toner saving.

How do I attach a document to a private message? Or do you have an upload page?

[m9049269]

We have the same problem here - latest Version of Reader and text get's transformed to images through printing, just as discribed by the initial post. As we print plastic cards with film, all images are ignored and the charachters beside A-Za-z are missing. We had many complaints and searched a long time for the reason.

Finally, we had to change to an other PDF Programm, as it did not get fixed after weeks, after working smoothly for years...