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niklasa33706474
Participant
January 11, 2019
Question

Adobe Reader DC converts text element to bitmaps when printing

  • January 11, 2019
  • 2 replies
  • 1458 views

Hello,

After the update  v. 2019.008.20071 we are experiencing problems with text getting converted to bitmap-elements. This issue regards special characters such as å ä ö.

When these characters are printed they get converted to bitmaps. This is problem since we are using a systems that depends on catching the printed outpout and then interpret the content of that print.

There are similar problems reported in, for example New Adobe Reader DC- not printing elements . But the fix for that issue doesn´t solve this issue.

Do anyone have any idea how to get around this problem?

Kind regards, thank you in advance

Niklas

This topic has been closed for replies.

2 replies

PerBjerg
PerBjerg
Participating Frequently
April 12, 2019

Hi Anand

I have updated Reader DC and it has not helped.

When printing you have to print Actual size and no toner saving.

How do I attach a document to a private message? Or do you have an upload page?

m9049269
m9049269
Participant
April 12, 2019

We have the same problem here - latest Version of Reader and text get's transformed to images through printing, just as discribed by the initial post. As we print plastic cards with film, all images are ignored and the charachters beside A-Za-z are missing. We had many complaints and searched a long time for the reason.

Finally, we had to change to an other PDF Programm, as it did not get fixed after weeks, after working smoothly for years...

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
January 11, 2019

Hi Niklas,

We're sorry for the trouble you had, after the release of Adobe Reader/Acrobat version 2019.008.20071, there are five more updates which were released containing fixes. For detailed information about the updates, please refer to DC Release Notes — Release Notes for Acrobat DC Products

Please install the latest patch of Adobe Reader 2019.010.20069 from help menu of Adobe Reader>select Check for updates, or manually from 19.010.20069 Out of cycle update, January 03, 2019 — Release Notes for Acrobat DC Products

Reboot the machine and try printing the PDF files.

Let us know if you still experience any issue after installing the latest patch.

Regards,

Anand Sri.

N
niklasa33706474Author
Participant
January 14, 2019

Hello!

Thank you for replying.

Sorry for being unclear with our issue. The problem was introduced in update  v. 2019.008.20071, and has been present ever since. We have tried with all the new patches, even the latest that you mention.

We have been doing quite thorough testing with various versions of Windows and versions of Adobe reader dc and we can´t get rid of the problem.

Please let me know it I can add any information that could help an investigation of the issue on your end.

Best regards,

Niklas

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