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A
Anonymous
January 9, 2019
Answered

Adobe Reader DC Crashes on Win 10 1809

  • January 9, 2019
  • 1 reply
  • 2282 views

Crash consistently occurs upon close of Adobe Reader DC. I am running the latest version also. It doesn't appear to effect any of Reader's functionality. I can open and read documents w/o any problems both off-line and using IE11.

Error is always the same a shown below with fault module being windows.storage.dll. Tried multiple mitigations including reinstalling with no success. This only started after the upgrade to Win 10 1809.

Faulting Application Path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Problem Event Name: APPCRASH

Application Name: AcroRd32.exe

Application Version: 19.10.20069.49826

Application Timestamp: 5c1a86ce

Fault Module Name: windows.storage.dll

Fault Module Version: 10.0.17763.168

Fault Module Timestamp: 0b8e7c00

Exception Code: c0000005

Exception Offset: 00232c21

OS Version: 10.0.17763.2.0.0.768.101

Locale ID: 1033

Additional Information 1: 2beb

Additional Information 2: 2beba6fb4680d73a8c78ca7c24ccdb46

Additional Information 3: 97ce

Additional Information 4: 97ceb85ecaf594a129813a47cd931957

Bucket ID: d174d20506a3a181cb676e80e62bea0d (1974668461521758733)

    This topic has been closed for replies.
    Correct answer

    Found out what is the problem.

    Protected View is busted on Win 10 1809. With that disabled, Reader no longer crashes at shutdown time. Traced the source back to something to do with the way cached data is stored in %UserAppData%\Local\Abode\Acrobat\DC\ProtectedView files.

    I guess I can live w/o Protected View except for one issue. I thought that .pdf files opened via Abode Reader browser plug-in/add-on were read mode only? If so, why does the IE11 add-on allow .pdf document link connections? Is that by design since the browser is already open?

    1 reply

    A
    Anonymous
    Correct answer
    January 10, 2019

    Found out what is the problem.

    Protected View is busted on Win 10 1809. With that disabled, Reader no longer crashes at shutdown time. Traced the source back to something to do with the way cached data is stored in %UserAppData%\Local\Abode\Acrobat\DC\ProtectedView files.

    I guess I can live w/o Protected View except for one issue. I thought that .pdf files opened via Abode Reader browser plug-in/add-on were read mode only? If so, why does the IE11 add-on allow .pdf document link connections? Is that by design since the browser is already open?

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