Since this morning, after the latest update, I had the following issues:
- the program freezes and suddenly crashes while the dialog box Edit/Preferences is open;
- the program does not print anymore (already posted).
The new update is creating troubles. I tried to repair the installation from /? menu. Nothing. The problems are still here.
Operanting system: Windows 10 Pro
Acrobat installato: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Data di creazione: 2021/02/02
Ora di creazione: 06:49:20
Thank you for reaching out and reporting the issue.
As you are experiencing crash issues, please try the troubleshooting steps as suggested in the following help document: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html
If that does not help, try uninstalling the application using the Adobe cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html#windows) and reboot the machine.
Then reinstall the application from this link: https://get.adobe.com/reader/enterprise/
Let us know if the issue still occurs.
Thanks for your report. Apart from the steps that Meenakshi mentioned, can you please also share the crash dumps of the Reader process. Please refer https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html#CollectinglogswhenAcrobatReader... for steps on collecting the crash dumps.
the uninstall + reinstall solved the problem. It does not occur anymore. By the way, a more friendly way to activate and deactivate the crash report/dump report from the program GUI will be very appreciated. I wonder why to dig and mess up manually with the Windows Registry.
I'm having the same issues after updating Acrobat. None of the solutions seems to help. I can't print or Edit Preferences without the program shutting down. Reports are sent every time, but that doesn't solve my issue. I've uninstalled / reinstalled the program and still have the issues. Thoughts?