Skip to main content
jonc65319069
jonc65319069
Participant
September 1, 2020
Question

Adobe Reader DC crashes

  • September 1, 2020
  • 2 replies
  • 1293 views

This seems to be an old problem which many people have never figured out how to solve.  Adobe Reader DC used to work fine on my W10 desktop PC, but suddenly, even though I haven't made any changes to my system, it always crashes with no error message after about 20 seconds. I have tried every solution I can find on the internet, including updating Adobe Reader PC to the latest version, uninstalling it and reinstalling the latest version, running Repair Acrobat Installation while no other applications are running, turning off protected view, launching Distiller AD to check if Acrobat DC is activated, and several others.  If you can find a solution suggested on the internet, I have almost also found it and tried it without success.  So now Acrobat DC is useless to me.  Has anyone ever found a solution to this that actually works?

This topic has been closed for replies.

2 replies

Amal.
Community Manager
Amal.Community Manager
Community Manager
September 2, 2020

Hi Jonc

 

We are sorry for the trouble. As described the application is crashing within 20 seconds

 

Would you mind sharing the version of the Adobe Acrobat reader you are using? To check the version go to Help > About Adobe Acrobat.

 

Is this a behavior with a particular file or is it crashing in general? If its a file specific issue, is the file located on a shared network/drive? If yes, please try to download the file to your computer locally and then try to open it and check.

 

As you have already tried most of the troubleshooting steps and the issue still persists, please try to create a new test user profile on Windows with full admin rights and try to use the application there and check.

 

If it still doesn't work, please remove the application using the acrobat cleaner tool https://labs.adobe.com/downloads/acrobatcleaner.html  , reboot the computer once and reinstall the application using the link https://get.adobe.com/reader/enterprise/ and update the application to the latest version 20.12.20043 from the help menu after installing the application.

 

Let us now how it goes.

 

Regards

Amal

A
Anonymous
September 2, 2020

Hi Amal,

 

I would like to point out that I am also experiencing the same issue as Jonc. I have also done all the same steps as Jonc, as well as the steps that you recommended, and the issue still persists.

The only difference between Jonc and myself is that I am running Adobe Acrobat DC Pro and the crash happens after X minutes rather than seconds.

 

The version of Adobe Acrobat DC Pro  that I am running is 20.12.20043

try67
Community Expert
try67Community Expert
Community Expert
September 3, 2020

The original question was about Acrobat Reader. You're talking about Acrobat Pro... The two are not the same thing, despite the similar names. I suggest you post your question in the Acrobat forum, and include the OS version you have, what exactly happens, etc.

Dov Isaacs
Dov Isaacs
Legend
September 1, 2020

Posted in the wrong community. Moving this to the Acrobat Reader Community.

 

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices