Adobe Reader DC crashing after ~10 seconds

[ml1997]

Hello everybody,

i have a problem with an Adobe Reader DC on a Windows 7 Pro 64bit machine.

after abaout 10 seconds the Reader crashes and leaves the following Apllication Error in Eventlog:

Protokollname: Application

Quelle:        Application Error

Datum:         23.05.2018 10:07:06

Ereignis-ID:   1000

Aufgabenkategorie:(100)

Ebene:         Fehler

Schlüsselwörter:Klassisch

Benutzer:      Nicht zutreffend

Computer:      PC-02

Beschreibung:

Name der fehlerhaften Anwendung: AcroRd32.exe, Version: 18.11.20040.19174, Zeitstempel: 0x5af4c57c

Name des fehlerhaften Moduls: ntdll.dll, Version: 6.1.7601.24094, Zeitstempel: 0x5abedfcd

Ausnahmecode: 0xc0000005

Fehleroffset: 0x0003376e

ID des fehlerhaften Prozesses: 0xe9c

Startzeit der fehlerhaften Anwendung: 0x01d3f26d017194a0

Pfad der fehlerhaften Anwendung: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Pfad des fehlerhaften Moduls: C:\Windows\SysWOW64\ntdll.dll

Berichtskennung: 481fcb9d-5e60-11e8-bdc1-6451062dbf25

Ereignis-XML:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Error" />

    <EventID Qualifiers="0">1000</EventID>

    <Level>2</Level>

    <Task>100</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2018-05-23T08:07:06.000000000Z" />

    <EventRecordID>123686</EventRecordID>

    <Channel>Application</Channel>

    <Computer>PC-02</Computer>

    <Security />

  </System>

  <EventData>

    <Data>AcroRd32.exe</Data>

    <Data>18.11.20040.19174</Data>

    <Data>5af4c57c</Data>

    <Data>ntdll.dll</Data>

    <Data>6.1.7601.24094</Data>

    <Data>5abedfcd</Data>

    <Data>c0000005</Data>

    <Data>0003376e</Data>

    <Data>e9c</Data>

    <Data>01d3f26d017194a0</Data>

    <Data>C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe</Data>

    <Data>C:\Windows\SysWOW64\ntdll.dll</Data>

    <Data>481fcb9d-5e60-11e8-bdc1-6451062dbf25</Data>

  </EventData>

</Event>

I already searched online for a Solution for the Problem also regarding the shown ntdll.dll in the Log and tried several approaches

- i tired a repair install (this also crashes)

- i tried uninstall and reinstall it

- i tried uninstall it with the "Adobe Reader and Acrobat Reader Toll" and then reinstalling it

- i diabled "protected mode" through the registry

- i searched for any third party plugins

- i cleared all the cache data in Program Files/Programs (x86) and the AppData Folder

nothing helped so far. Hope Somebody of you guys can help me.

best regards

[Adorobat]

Hi Ml,

Please try following troubleshooting steps:

1- Reboot the machine if you haven't already and try again.

2- If that doesn't work, run Reader as administrator - Run an Adobe program as administrator | Windows 7, Vista

3- If step 2 doesn't work, check if compatibility mode is checked for Reader. If it is, uncheck it and try launching Reader again. You may refer to this link for more on compatibility mode: https://support.microsoft.com/en-in/help/15078/windows-make-older-programs-compatible

Thank You,

Shivam

[krueger_mario@hotmail.de]

Hello.

Do you have Windows 10 updated to version 1803?

For me, this error occurs since the update.

Also occurs on installed Acrobat DC:

Right-click on a PDF. You have to wait forever until the page menu opens.