Adobe Reader DC crashing on scroll after recent Windows 10 Pro update

Report · Oct 14, 2019

Abode Reader DC keeps crashing on scrolling, after the recent updation of Windows 10 Pro.

Each page has to be clicked after scrolling to see the page in its normal position. The attachment image more clearly describes the issue.

Also, there is delay in viewing the file after opening the same.

Abobe Reader DC used to be very fluid earlier.

Please advice, how to fix this.

Regards

Rejoy

Report · Oct 14, 2019

Hi,

Could you please repair the installed Adobe Reader and see if it works.

If Acrobat still crashes, we need crash dump to look into it further.

Steps to create the crash dump:

When Adobe Acrobat Reader DC crashes , open Windows Task Manager
Got To “Processes” tab
Right click on the process "Adobe Acrobat Reader DC" and click "Create dump file"
Dump file will be created in the Temp folder of user (as specified on the dialog you get after creating dump files).
Upload this DMP file on Adobe Document Cloud or any Cloud Storage and share the link of the uploaded DMP.

We will investigate it once you share the info with us.

Regards,

Arvind

Report · Oct 15, 2019

Hi Arvind,
Please find below, the link of the dump file, uploaded to Adobe Document cloud.

Rejoy