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Adobe Reader DC download says it is infected with a Trojan

Community Beginner ,
Mar 20, 2023 Mar 20, 2023

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Hello,

 

We are March 20, 2023, around 4:00 PM ETC

So I downloaded and tried to install Adobe Reader. I made sure it was from the official website, as I already have a story with a third-party one. So it was no doubt from get.adobe.com. Halfway through installation, Windows Defender blocked it because it found the Wacatac B, a serious threat, attached to the .exe file. The affected file was rooted in: C:/PRogramData/Adobe/Temp/7682/installer.bin. It was deleted at that moment. 

 

Just in case, I went back and double-checked my browsing history. And again, that was get.adobe.com.

 

Did that happen to anyone, how could this be?

 

I think the threat was blocked, but I'm running a full scan through my laptop at the moment, with Windows Defender again, and with Malware Bytes later. I will edit if further detail is found.

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Download and install , Windows

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LEGEND ,
Mar 21, 2023 Mar 21, 2023

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Did you update the antivirus definitions before retrying? False positives are often fixed quickly. Or you may need to report it - no good reporting it to Adobe, it's your antivirus makers who have to fix it.

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Community Beginner ,
Mar 21, 2023 Mar 21, 2023

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Thanks for your answer. Yes, I had everything up to date and double-checked afterward. I don't feel confident downloading this file again and retrying, though, until I understand what happened.

And yes, I read about false positives.

 

I'm including the pictures that I took at the moment. Sometimes I wonder if my cursor drifted to a third-party website unknowingly. Have no idea what a blob is.

20230320_200749.jpg20230320_173524.jpg

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Community Expert ,
Mar 21, 2023 Mar 21, 2023

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A "blob" is basically a file. This is fine, since you're downloading from the adobe.com domain.

It's most likely a false positive by Windows Defender.

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New Here ,
Mar 23, 2023 Mar 23, 2023

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TodayAnotación 2023-03-23 102623.pngAnotación 2023-03-23 102704.png

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Community Beginner ,
Mar 24, 2023 Mar 24, 2023

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Clearly there is a problem.

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New Here ,
Mar 23, 2023 Mar 23, 2023

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Bye Acrobat Reader . Open Source alternatives .

https://www.sumatrapdfreader.org/free-pdf-reader

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New Here ,
Mar 23, 2023 Mar 23, 2023

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Same detection on my computer.

 

Miguel29033044y8k3_0-1679588289190.png

 

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Community Beginner ,
Mar 24, 2023 Mar 24, 2023

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That virus is serious. The good news is I haven't noticed any breach to my accounts so far, it has been 3 days. So Windows Defender did prevent the worst.

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New Here ,
Mar 26, 2023 Mar 26, 2023

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Exact same problem here.

Not installing Acrobat Reader until this issue will be explained by Adobe.

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New Here ,
Mar 26, 2023 Mar 26, 2023

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Carlo290789449nky_0-1679848126449.png

 

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New Here ,
Mar 26, 2023 Mar 26, 2023

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same situation, 27/03/2023, 2 AM.

I can survive without the reader from adobe. Some risks are not worth taking.

 

I dont really care if its a false positive or not. Both big companies, sort it out between yourselves. Until that, lost clients.

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Adobe Employee ,
Mar 28, 2023 Mar 28, 2023

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Hi @maryamira @Fernando29084139zh8h @Carlo290789449nky @Miguel29033044y8k3 @Sergio29030100bdrq 

 

Hope you are doing well, and thanks for reporting this issue. I will get it checked internally with our team.

 

Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once, and reinstall the application using the direct link https://get.adobe.com/reader/enterprise/ and see if that helps.

 

Let us know if you experience any trouble and need more help.

 

Regards

Amal

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New Here ,
May 04, 2023 May 04, 2023

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We had the same issue. Adobe does not seem to think the problem is on their end, despite several isolated cases with the same problem. I am also using Defender for Endpoint and it was also labeled as 'Wacatac.'

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Adobe Employee ,
May 29, 2023 May 29, 2023

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Hi there

 

This issue is known to our engineering team and is being worked upon.

 

We will share more details as soon as we get any updates.

 

Regards

Amal

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New Here ,
May 11, 2024 May 11, 2024

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I've downloaded Acrobat and then later adobe premiere pro and both times malware followed. The worst was when I got premier pro and got a Trojan malware 

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