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BellaKara
BellaKara
Participant
February 9, 2018
Answered

Adobe reader DC keeps crashing as I am writing comments

  • February 9, 2018
  • 1 reply
  • 3636 views

Hi everyone. I need some help. Whenever I need to do some comments on my PDF Adobe reader DC freezes and then I get an error message saying that there's a problem and the program has to close. It always happens when I start using the commenting tools but especially if I need to open the properties of these tools to change a color on a highlight or something like that. It's also very sluggish once I open the comment tool. Can anyone help me out I have to use this tool frequently in class to write notes on the handouts highlight sections in my textbooks and it really slows me down.

    This topic has been closed for replies.
    Correct answer BellaKara

    Hi BellaKara,

    Let us know if the issue is still unresolved or you are still looking for the resolution.

    If you have managed to find the solution then please help us with your findings.

    -Akanchha 


    I think it is resolved. Hope I don't jinks myself but it hasn't happened yet so far. I noticed it mainly happens with the largest files I have which are over 100 MG like some of my textbooks so that may be a factor in play.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    February 12, 2018

    Hi BellaKara,

    Can you confirm the exact version of Adobe Reader DC you are working on? You can check the same Acrobat Reader DC>Help>About Acrobat Reader 

    Also, Adobe Acrobat and Reader official update containing the fix for this issue is now available. You may also manually trigger the update by opening the application and going to Help > Check for Updates.

    Or refer to- Release Notes | Adobe Acrobat, Reader

    Hope this helps,

    Akanchha

    BellaKara
    BellaKaraAuthor
    Participant
    February 12, 2018

    I  have the Adobe Acrobat Reader DC Version: 2018.009.20044. I downloaded the update and will se how it works out. Then check back.

      BellaKara
      BellaKaraAuthorCorrect answer
      Participant
      April 3, 2018

      Hi BellaKara,

      Let us know if the issue is still unresolved or you are still looking for the resolution.

      If you have managed to find the solution then please help us with your findings.

      -Akanchha 


      I think it is resolved. Hope I don't jinks myself but it hasn't happened yet so far. I noticed it mainly happens with the largest files I have which are over 100 MG like some of my textbooks so that may be a factor in play.

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