Skip to main content
dylang98256874
Participant
June 28, 2019
Question

Adobe Reader DC missing Calibri fonts

  • June 28, 2019
  • 1 reply
  • 1335 views

We use and e-sign product called SignNow and now for some reason when we download the signed documents out of SignNow and try to open them in Adobe it throws errors like this:

"Cannot extract the embedded font 'MZTYAN+Calibri-Bold'. Some characters may not display or print correctly."

It does this for Calibri and Calibri Bold at least that I know of. When I look at the document properties under the Fonts tab I can see a Calibri,Bold and a Calibri-Bold. Could that be what is causing the issue? We do not see this issue in any other PDF viewer, only Adobe.

This topic has been closed for replies.

1 reply

Legend
June 28, 2019

It means the embedded Calibri-Bold font is bad. Some viewers will ignore this.