Adobe reader DC - No Internet Connection Error

Hi,

There are several reasons for the error.

You could try with a different internet connection.

Try to disable security software or uninstall it - To disable your antivirus software, locate its icon in the notification area on the taskbar (usually in the lower right corner of the desktop). Right-click the icon and choose the option to disable or exit the program.

Try to create a new window user account by following these steps - 

1. Select Start  > Settings  > Accounts  and then select Family & other users. (In some versions of Windows you'll see Other users.)

2. Select Add someone else to this PC.

3. Select I don't have this person's sign-in information, and on the next page, select Add a user without a Microsoft account.

Thanks.

Today is Dec 8, 2020 and I have been reading these posts because still in Dec the same thing has happened to me.  I have done all the troubleshooting steps and a few more (Turned off the extra services that I don't need).  And nothing.  Not good customer service Adobe.

The trobleshooting steps do not work.  It forces me to close Acrobat Reader DC.  The internet time trick did not help.

Hi Bt,

Apologies for the delay in response, I hope you would be able to fix it by now

If the problem still persists, as stated above Adobe Reader says you are not connected to the internet, correct?

Here is a similar discussion

Internet connection error in Adobe Reader

No Internet Connection - Acrobat DC, please refer to the troubleshooting steps provided and let us know if that works for you.

Regards,

Amal

I am having literally this exact same problem which started just under a week ago.

I have tried with the onsite rupport and they directed me here but now I see here that the question is not answeded here either.

Is there anyone that can suggest a solution to this? (as a paying cutomer that would be appreciated)

I'm using Acrobat Reader DC (latest version) on a computer running Windows 10 version 1809. The software worked until recently. I have been trying to log out, uninstall, reinstall, log in etc... I have a perfectly well working internetconnection (writing over it now). The issue has NOT to do with any browser version, what I'm asking for is a sollutinon that helps Acrobat Reader DC to start working again.

Please help me. the tech chat person who i thought would be able to answer my question told me to do this and that i would ahve an answer in 48 hrs. I dont know why he didnt just help me personally or direct me to someone who could right there... that actually was very annoying and inconsiderate. and now im on day three without access to my files!!!!!!