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jamesb86719406
jamesb86719406
Participant
January 17, 2017
Question

Adobe reader dc opens then a box appears saying it has stopped working the closes

  • January 17, 2017
  • 2 replies
  • 343 views

I have Adobe Reader DC.  All was working fine until last week.  The document will open then a error appears and click ok and the program closes.  I have Uninstalled and reinstalled.  Used ccleaner.  re started etc several times.

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    2 replies

    Adorobat
    Adorobat
    Participating Frequently
    January 28, 2017

    Hi jamesb86719406, williebritz,

    Could you please try checking update for Reader and see if that works:

    Launch Reader>click Help menu>select Check for Updates.

    Please confirm the version of Reader DC installed on the machine.

    To check the version, select About Adobe Acrobat Reader DC under Help menu

    Thank You,

    Shivam

    williebritz
    williebritz
    Participant
    January 19, 2017

    I have exactly the same problem,but nobody seems to have the answer.

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