Adobe Reader DC "Protect" function not working

[michaell46005753]

Hi just wondering if others are having the same issue. Every time we try to use the "password protect" function it says that adobe encountered an error and must close down. It used to have a popup window after clicking password encrypt but it no longer shows up after updating. Did the repair installation and checked to see if I have the latest version (which I do). Just wondering if this is caused my the most recent update? Or is there a setting that I need to change in order for it to work? Any help is appreciated!

[Bernd Alheit]

Adobe Reader doesn't have this function. What do you use?

[michaell46005753]

Adobe Acrobat. Whichever has this function, is what I am referring to.

[Meenakshi Negi]

Hi michaell46005753

Adobe Reader DC is a free service and have limited access to tools.

You will not be able to use "Protect" tool in Adobe Acrobat Reader DC.

Could you please confirm if you are using Adobe Acrobat reader DC or Adobe Acrobat DC. You can check the application name at the top of the window.

Regards,

Meenakshi

[michaell46005753]

Adobe Acrobat is what I meant. My bad. Any suggestions?

[Meenakshi Negi]

Hi michaell46005753

Could you please confirm the dot version of Adobe Acrobat application and OS installed on your system.

Please also share the screenshot of the error message you get when you use Protect tool.

Do you get this error on a particular PDF?

Regards,

Meenakshi

[michaell46005753]

I am on Windows 10. The error message is no longer popping up forcing the application to close. But I am still unable to encrypt with a password. I click on it and nothing pops up for me to proceed.

[Bernd Alheit]

Acrobat Reader doesn't have this function.

[michaell46005753]

Yes I know, it is actually for another persons laptop in the office who has acrobat. They use Acrobat to encrypt pdfs that need to be sent out but are unable to get to that option. They have a subscription but it

[Bernd Alheit]

You did post a screenshot of Acrobat Reader, not Adobe Acrobat.

[michaell46005753]

Oh yes thanks for pointing that out. I got it from the wrong computer.

[Sunil_Soni]

Michael, Please mark your query answered if issue resolved.

-Regards

Sunil Soni

[Kshakti]

Hi Michael,

Are you still facing the issue or the issue is resolved?

Thanks,

Shakti K

[michaell46005753]

No, it has not been resolved. I am still trying to figure out why it will not pop up.

[Kshakti]

Thanks for the info.

Can you please let me know the detailed steps which you did to reproduce the issue. (How exactly are you trying to invoke protect tool? and whats the exact error ?)

Also please let me know the Adobe Acrobat version and OS details .

Thanks,

Shakti K

[michaell46005753 · Accepted solution]

So I just click on the protect button on the right hand side. Then click "encrypt with password" and nothing comes up to proceed with the encryption. There is no error message popping up.

OS: Windows 10

Adobe Acrobat Version: 15.020.20039