Adobe Reader DC Send to email button not working

[kimberlyw91770824]

Hello,

I have Adobe Acrobat Pro DC installed on my computer. I am trying to create a fillable PDF form that has a submit button on it. My goal is to publish this to my school website so people can send it to my email at the ease of a button. I believe I have followed all the necessary procedures. 1. Made a button on the form. 2. Set the action button to submit the form like this: mailto:"email".

Everything seems to be setup correctly, however when I download the PDF on another computer, I click on the submit or send button, and nothing happens. It will allow me to fill in the fillable data lines but the button will do absolutely nothing. The only way it works, is when the PDF is accessed using the computer with DC downloaded on it.

Is what I am trying to do possible? If so, please help!

[CatDonHwang]

can you attach the pdf instead of the pic?

[graphicsm]

Well, I actually got the problem solved and was going to share it with everyone here. I had carefully followed all instructions about how to create the Submit button and nothing worked. So I contacted Adobe through their Chat feature and a great guy there spent time with me helping me solve the problem. The problem was this:  I installed Adobe Reader on my machine because the people I needed to send fillable PDFs to of course don't have the full Acrobat Pro program. Whenever I opened the PDF in Reader to test it, I always got an error message saying "An error occurred while trying to create a mail document. Adobe Acrobat is unable to complete your request..." and then suggested I save the form and send it manually using my email program. The support guy shared my screen and went to Security & Privacy in my system preferences to make sure that "Accessibility" and "Automation" were checked for both the Acrobat application and Adobe Reader under the Privacy tag in the dialog box. Once he did that, my submit button on my fillable forms started working perfectly. Not sure why NO ONE anywhere brought this up when I spent almost 2 hours searching online for the fix, but this may help a lot of people with their Submit buttons not working. 

[Rich5CD9]

After reviewing these comments and suggestions, coming up with either a button that would still not launch or various "error occurred" messages. I found another solution that I am not quite sure I understand, but nonetheless, it fixed my form:
Removing the 'required'property from all the fields that were required. I left the fields bordered in RED to at least visually indicate thet should be filled in, but once I removed the required on all fields ... it submits every time like a champ. 

I did replace the button with an invisible link box, too, because I find that to be better than trying to associate an action with mouse up or down. A link works the way a button should, and you have more control over the actions. 

[Daniel35864053qs6m]

I had the same issue. Found out it was becuase the following did not precede the email adress (see below and photo):

Mailto: