Adobe Reader DC stalls when installing.

[SpaceMountainMike]

I download Adobe Reader DC, and the download goes seamlessly, but when I try to run the download manager (the one that's called readerdc_en_ha_crd_install.exe) I get the spinning circle and it tells me that it isn't responding.

I had Adobe Reader DC before and it was working but I was getting an error message concerning DWrite.dll, which is what prompted me to uninstall it. I am now experiencing this problem when trying to re-install. Could these two issues be connected?

Either way, I need to resolve this issue so I can read PDF's!

I have Windows 7 versionb 6.1 (Build 7601:Service Pack 1)

[Adorobat]

Hi SpaceMountainMike,

As per the issue description mentioned above, you are unable to install Reader DC on your computer, is that correct?

Please try following troubleshooting steps:

1- Download and run cleaner tool from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

2- Reboot the machine.

3- Install Reader from here: Adobe - Adobe Acrobat Reader DC Distribution

Let us know how it goes.

Shivam

[SpaceMountainMike]

That solved part of the problem. When Acrobat loads I get these two screens. The second one plays the "ding" sound whenever I click anywhere. When I go to task manager it states that it's not responding.

[Adorobat]

Could you please let us know if you have 64-bit operating system on your machine? If yes, try below mentioned steps:

1- Close Adobe Reader.

2- Click on Start menu > Computer

3- Go to C:\Windows\Syswow64

4- Search DWrite.dll , right-click> copy

5- And, paste it in C:\Windows\System32

Let us know how it goes.

Shivam

[SpaceMountainMike]

This is what I got when I attempted it. I also tried copying that file from the System32 folder on another Windows 7 computer onto a thumb drive then onto my System32 folder. But, this folder was not in use. I had no programs running. So what could have been using it?

[Adorobat]

Please try the steps suggested in the following links which discuss this topic:

https://answers.microsoft.com/en-us/windows/forum/windows_10-files/overcoming-youll-need-to-provide-...

"You'll need to provide administrator permission to move this - Microsoft Community

Keep us posted with the results.

-Shivam