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Eduardo086
Participant
October 17, 2019
Question

Adobe Reader DC update 19.021.20047 failures Error: 2762

  • October 17, 2019
  • 2 replies
  • 2229 views

Hello,

 

When I try to install update 19.021.20047 of Adobe Reader DC I get the following error:

 

"Error 2762. Cannot write script record. Transaction not started."

 

This error occurs both using the unattended .msp file and importing the update into SCCM with System Center Updates Publisher (SCUP).

 

Does anyone else have this problem? Any solution?

 

Thanks in advance!

 

Regards.

    This topic has been closed for replies.

    2 replies

    P
    PGGSoft
    Participant
    October 23, 2019

    This error means that some actions in the msi cannot run because they are scheduled after InstalFinalize.

    Did you create an mst file? We had the same problem and we had added some extra customization which caused the InstallFinalize action in the InstallExecute Sequence to get a different sequence number. Apparently the patch expects it at 6609 while ours was 6611 with a customaction ad 6610. To fix this, you have to

    -edit your mst with the correct sequence numbers

    -rename the org mst file in c:\windows\installer\{AC.... (copying directly will give acces denied)

    -copy the edited mst file with the same name to c:\windows\installer{AC....

    -install the patch

     

      E
      Eduardo086Author
      Participant
      October 23, 2019

      Thank you PGGSoft! You were right. The problem was one of the custom .mst files.

        AnandSri
        Community Manager
        AnandSriCommunity Manager
        Community Manager
        October 17, 2019

        Hi Eduardo,

         

        We're sorry for the trouble you had, please reboot the machine once, then repair Adobe Reader installation files once from help menu>select repair Adobe Reader.

        Reboot the machine and try updating Adobe Reader.

         

        Make sure all the mandatory and optional updates of the operating system is installed, check for pending updates of the OS, install them, reboot the machine and try updating Adobe Reader again.

         

        What is the version of the OS installed?

         

        If you still experience any issue, you may remove the current installed Adobe Reader using the Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

        Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

         

        Let us know how it goes and share your observations.

         

        Thanks,

        Anand Sri.

        E
        Eduardo086Author
        Participant
        October 18, 2019

        Hi AnandSri,

         

        We are using a Windows 10 1809 version.

         

        All the mandatory and optional updates of the operating system is installed. It fails on all the PCs I've tried, even on virtual machines.

        So far all Adobe Reader updates were installed well, it is with the latest update when the failure occurs, both installed the msp silently and by SCUP / SCCM.

        The fault occurs, stopping the silent installation, although then it ends successfully.

         

        Thanks AnandSri.

         

        Regards.

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