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wsm pilotr14154337
Participant
July 28, 2020
Question

Adobe Reader DC upgrade

  • July 28, 2020
  • 1 reply
  • 412 views

Hi Adobe,
Adobe Reader Dc(20.006.20042) upgrade is failing on around 600 machines, all these machines has higher version of Adobe Acrobat DC(20.009.20074), error is 1328- Patch cannot be applied has higher functionality version already present. It is not feasible to repair 600 machines, So could you please assist us.

attached the MSI log.

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1 reply

L
LeoUpdaterX
Participating Frequently
July 30, 2020

Hi, The error in the log is-

MSI (s) (C0:68) [00:26:11:032]: Product: Adobe Acrobat Reader DC MUI -- Error 1328.Error applying patch to file C:\Config.Msi\PTE7C5.tmp.  It has probably been updated by other means, and can no longer be modified by this patch.

 

These kind of errors hard to investigate. They ususally a result of corrupted install, reinstall, update, etc..

Sometimes system reboot resolves the issue. One other option: download and run AcroSize.exe tool from this link -

https://drive.google.com/file/d/1ag0rlOL2mZfQFmLWPpBx-GTSVVfZipaN/view?usp=sharing

Please check for valid Adobe digital signature before running the tool.

Select "Start Reader report" button. In the left column find "PatchCache folder" item that has a folder path. If you see it, try to rename this folder and install patch again.

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