Adobe Reader DC - When enter Chinese char on a PDF file, it will crash the adobe reader and force close the PDF on Windows 10 1803

Report · Jun 11, 2018

Hello,

When enter Chinese char on a PDF file, it will crash the adobe reader and force close the PDF.

There are two workaround founds:

1. Copy and paste the Chinese char instead of enter on the PDF file directly

2. Disable the Protected View and enhanced security on the Adobe Reader

Log Name:      Application
Source:        Application Error
Date:          11/6/2018 3:40:12 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      abc
Description:
Faulting application name: AcroRd32.exe, version: 18.11.20040.19174, time stamp: 0x5af4c57c
Faulting module name: ntdll.dll, version: 10.0.17134.1, time stamp: 0xc8733c73
Exception code: 0xc000041d
Fault offset: 0x0005dd18
Faulting process id: 0x239c
Faulting application start time: 0x01d4015671fbf10f
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: fd823bbb-b113-4ac9-9414-cc395086fcc6
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-06-11T07:40:12.689890300Z" />
    <EventRecordID>504</EventRecordID>
    <Channel>Application</Channel>
    <Computer>abc</Computer>
    <Security />
</System>
<EventData>
    <Data>AcroRd32.exe</Data>
    <Data>18.11.20040.19174</Data>
    <Data>5af4c57c</Data>
    <Data>ntdll.dll</Data>
    <Data>10.0.17134.1</Data>
    <Data>c8733c73</Data>
    <Data>c000041d</Data>
    <Data>0005dd18</Data>
    <Data>239c</Data>
    <Data>01d4015671fbf10f</Data>
    <Data>C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe</Data>
    <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
    <Data>fd823bbb-b113-4ac9-9414-cc395086fcc6</Data>
    <Data>
    </Data>
    <Data>
    </Data>
</EventData>
</Event>

Could you help to resolve it asap?

Thank you.

Billy

Report · Jun 11, 2018

Hello Kkk,

We apologize for the inconvenience caused, as per the description above when you enter Chinese character in a PDF file, Adobe Reader is crashing, Is that correct?

Would you mind sharing the complete workflow how you are adding the fonts in a PDF using Adobe Reader? What is the dot version of Adobe Reader installed, to identify refer to Identify the product and its version for Acrobat and Reader DC

Is it the latest version of Adobe Reader 2018.11.20040?

Are you trying to embed Chinese fonts using a PDFMaker and opening the PDF file in Adobe Reader? We’re here to help, just need more info.

Regards,

Anand Sri.

Report · Jun 11, 2018

Hello Anand,

When I use "Fill & Sign" to enter Chinese character in a PDF file, Adobe Reader is crashing.

The Adobe Reader version is 2018.011.20040

Thank you.

Billy

Report · Jul 13, 2018

Hello Billy,

Sorry for the delayed response and inconvenience caused. Please check with the latest patch of Adobe Reader and see if this issue is reproducible DC Release Notes — Release Notes for Acrobat DC Products

Install the update from the URL or from help>check for updates. Reboot the machine after installing the updates.

Is it specific to one PDF that Adobe Reader crashes or is it with all the PDF file?

let us know how it goes and share your observation.

Thanks,

Anand Sri.