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M
meganroth
Participant
August 13, 2019
Question

Adobe Reader DC will not install on MacBook Air.

  • August 13, 2019
  • 2 replies
  • 1521 views

Hello-

I've been working on trying to install Adobe Reader onto my MacBook Air.  Just worked with Apple for over an hour.  Reinstalled OS  Currently using Mojave 10.14.6

Trying to install current reader version 2019.012.20036

Every time I try to install it freezes in the same place.  Have tried installing with Chrome, Firefox, and Safari on and off of safe/recovery mode.  Any help would be appreciated-- this is super frustrating.

This topic has been closed for replies.

2 replies

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
August 14, 2019

Hey Meganroth,

Thank you for sharing the details and sorry for the trouble, would you mind checking for any pending updates of the operating system and install it.

Reboot the machine after installing the updates and try the installation process again.

For testing purpose, please create a test user profile with full admin rights and install Adobe Reader and check.

Let us know how it goes and share your observation.

Regards,

Anand Sri.

M
meganrothAuthor
Participant
August 20, 2019

Hello,

I updated my computer, created a new test profile and the app install

stalled out and froze at the same place.

I did this step with the folks at Apple, too, with the same result.

Any further help would be appreciated.

Thank you in advance for your help,

Megan

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
August 21, 2019

Hi Megan!

Thank you for sharing the details and sorry for the trouble, please collect the log files of the affected machine and share it with us in private message. Collect the log files, upload it to the Document Cloud Storage https://documentcloud.adobe.com

Generate the share link and share the link in private message How Do I Send  Private Message | Adobe Community

Log collector tool How to use the Creative Cloud Log Collector tool

Regards,

Anand Sri.

[Edited response]

Meenakshi Negi
Meenakshi Negi
Legend
August 14, 2019

Hi Meganroth,

Sorry for the trouble.

Please try once to run the cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and reboot the Mac.

Then install the latest version of the Adobe Acrobat Reader DC from here Adobe - Adobe Acrobat Reader DC Distribution

Check if that helps,

If you are still not able to install the application, try the troubleshooting steps provided in the following help document.

- Troubleshoot Adobe Acrobat Reader download and installation on Mac OS

Let us know how it goes.

Regards,

Meenakshi

[Edited Response]

M
meganrothAuthor
Participant
August 14, 2019

Hello,

Thank you so much for your help. When I ran the cleaner tool, it said that

there the software was not found. When I tried to reinstall it, it got

stuck in the same exact place- Running Package Scripts.... one minute less.

I also tried the troubleshooting steps, which did not help.

On Tue, Aug 13, 2019 at 10:21 PM meenakshin83966505 <

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