adobe reader DC WIN10打填寫和簽署時打中文，閃退問題HANG機自動關

[kenaska]

any solution?

[AkanchhaS]

Hey there,

Sorry to hear about the trouble caused. 

if I understand your issue correctly, you are using Fill & Sign tool of Adobe Reader DC and while filling a form its getting stuck in the middle.

To know better what exactly causing trouble here, we'd like you to check the following-

1- Check and see if your application is up-to-date or not? Open Adobe Reader>Help>Check for update.

2- Open a different form and check the same thing with that, does it hung up while filling it too? If yes, then-

Navigate to Reader>Edit>Preferences>Security (Enhanced)>disable "Protected Mode at Startup" and "Enhanced Security">OK>Reboot Reader>Reopen PDF form and check back.

Note: Changing the above security settings could pose security risks. We suggest you to turn it back On once you are done with testing. 

Let us know if it still causes the same trouble. 

Thanks,

Akanchha 

[Amal.]

Hi there,

Have you tried the steps provided by Akki_24 

Please update the thread if you are still experiencing the issue so we can look into it and assist you better.

Thanks. 

Amal

[Matt3824]

Hello, I have been suffering from this problem for some times and it seems alright now when disabling the above settings, do i need to keep them disabled or try enabling them back?

[Amal.]

Hi there

Sorry to keep you waiting. Please refer to the help page https://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html for more information about the protected mode.

Regards

Amal