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Adobe Reader Disable New Acrobat Reader plus Remove Take the Tour Window

Community Beginner ,
Jun 15, 2023 Jun 15, 2023

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Hi

Does anyone know the registry keys to Disable New Acrobat Reader and also the same to remove this windows when a user first users Adobe Reader?

grahamp17106833_0-1686833789812.png

We are experiencing a lot of freezing with Adobe Reader or it closing down straight away after trying to open a document. It seems to coincide with this new 'Modern' look. You can click this

grahamp17106833_1-1686833890175.png

and then select Disable new Acrobat Reader but is there a registry hack for this so I don't have to ask every user to do this?

 

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Crash or freeze , General troubleshooting , Windows

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Adobe Employee ,
Jun 15, 2023 Jun 15, 2023

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Hi @grahamp17106833 

 

Thanks for reaching out.

 

We have the registry settings to disable the Start Tour window permanently 

If you want to disable the 'Start-tour' option, you can change these registry settings:

[HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\FTEDialog]

"iFTEVersion"=dword:0000000a

"iLastCardShown"=dword:00000000"

For screenshots, please refer to the Adobe discussion pop up

 

We currently do not have the registry keys to disable the new Acrobat Reader. Will check with the engineering team if there's any plan in the near future. 

 

Thanks,

Akanchha 

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Community Beginner ,
Jun 15, 2023 Jun 15, 2023

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Hi, is there a difference in the name of the registry keys depending on whether you are running 32 bit or 64 bit version of the Reader?

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Community Beginner ,
Jun 16, 2023 Jun 16, 2023

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I have these in place already. I am sure they were working fine before, but since this new style interface, those keys don't appear to work anymore.

 

grahamp17106833_0-1686900207332.png

 

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Adobe Employee ,
Jul 02, 2023 Jul 02, 2023

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Hi @grahamp17106833 What's new card is shown once only with fresh installation... Beyond that you should not face it. Let me know if still it needs to be supressed.

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New Here ,
Aug 22, 2023 Aug 22, 2023

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Hi @AkanchhaS 
Is there any update on the Reg Key for disabling the new Reader?

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New Here ,
Sep 03, 2023 Sep 03, 2023

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In Adobe Reader for Windows, click on the hamburger menu in the upper left corner, then click Disable new Acrobat. You must restart for the change to take effect.

 

To return to the new Acrobat, click on the View menu, then click Enable new Acrobat and restart.

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Apr 18, 2024 Apr 18, 2024

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LATEST

$regkey="HKLM:\SOFTWARE\WOW6432Node\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown"
$name="bEnableAV2Enterprise"
$value=0

#Registry Template
If (!(Test-Path $regkey))
{
New-Item -Path $regkey -ErrorAction stop
}

if (!(Get-ItemProperty -Path $regkey -Name $name -ErrorAction SilentlyContinue))
{
New-ItemProperty -Path $regkey -Name $name -Value $value -PropertyType DWORD -ErrorAction stop
write-output "remediation complete"

}

set-ItemProperty -Path $regkey -Name $name -Value $value -ErrorAction stop

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New Here ,
Sep 16, 2023 Sep 16, 2023

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hi. i'm struggling with this for about a week but here i come:

disable new acrobat reader:

[HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\DC\AVGeneral]
"bEnableAV2"=dword:00000000

enable new acrobat reader:

[HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\DC\AVGeneral]
"bEnableAV2"=dword:00000001

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New Here ,
Sep 27, 2023 Sep 27, 2023

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This unfortunately does not work for version 2023.003.20284 or the latest version running on Windows 11.

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New Here ,
Oct 03, 2023 Oct 03, 2023

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acrobat reader 2023.006.20320 x64 on many windows 11 and 10 machines (all x64) and still working here.

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New Here ,
Mar 27, 2024 Mar 27, 2024

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For Acrobat Reader:
Acrobat Reader Version 2024.001.20615, running windows 11
Computer\HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\AVGeneral

Enable new Adobe: bEnableAV2 = 1
Disable new Adobe: bEnableAV2 = 0

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