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Adobe Reader does not open PDF files.

New Here ,
Mar 03, 2024 Mar 03, 2024

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Adobe error code.jpg

 

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General troubleshooting

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Community Expert ,
Mar 03, 2024 Mar 03, 2024

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That has nothing to do with this issue. You are copying a file. No Acrobat is involved here.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Mar 03, 2024 Mar 03, 2024

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Thanks AMAMBO but I am trying to open a PDF file that has been on my computer already. When I purchased this computer from new 6 months ago the store had installed PDF Suite 20. I have just installed Acrobat and made default reader and uninstalled PDF Suite but noe neither are working.

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Community Expert ,
Mar 03, 2024 Mar 03, 2024

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When does this happen? Are you trying to open the file, or copy it? How are you trying to do it?

What version of Acrobat do you have? What OS version? etc. We can't help with so little information.

And post your reply under a new thread, please.

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Community Expert ,
Mar 03, 2024 Mar 03, 2024

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First try starting Adobe Acrobat. Does that work?

 

If yes, check the default programs:

Abambo_0-1709502657940.png

Check the file associations:

Abambo_1-1709502839980.png

If Acrobat is associated with the PDF files, try opening a local file. If that works, the file type is correctly associated.

 

Then try copying your cloud file to a local disk (you use a classic copy operation, you do not double-click the PDF file to open it in Acrobat). If that fails, you have a problem with your cloud system.

 

Open a Word file from the cloud. Does that work? (You can also open an Excel or PowerPoint. It's not relevant what you open. It needs to be a non Adobe application format, to prove the concept.)

 

Only as a last test, you open your PDF file from the cloud.

 

(report back at any stage, where the operation fails)

ABAMBO | Hard- and Software Engineer | Photographer

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