Adobe Reader Error 10:10 (IE 11)

[Allister5EB8]

Hello.

I have about 250 machines on our domain and starting a few days ago, my users cannot open a PDF within Internet Explorer. Trying to do so gives the following: 

"There is a problem with Adobe Reader. If it is running, please exit and try again. (10:10)"

Of course manually killing any Adobe process does not work. I have tried disabling enhanced security as well as Protected Mode at Startup, which has corrected these errors in the past. However, my only solution for now has been to disable the Adobe Reader add-on for Inter Explorer 11. When this is disabled, it prompts the user to either open or save the document, which works fine. 

However, the PDF should be able to open in the browser as it's expected. I'm hoping someone can offer some insight because I have tried every solution Google has brought me to. 

Thanks, in advance.

[Meenakshi Negi]

Hi Darb and Testing5EE8,

Please check your inbox now.

I have shared the information with you. Please check and let us know how it goes for you.

Thanks,

Meenakshi

[Sergio5C53]

Hello, please, how can i solve it if there is a solution?

[Ruben Kraaijeveld]

Could you send me the information as well? Im having the same issues described above...

[mbizz8]

Hello Meenakshi,

I'm experienced the same issue... would you send me information to resolve it?

Thanks!

Marco

[Brice5C80]

The fix I found for the issue was to open Internet Explorer.

Go to Manage Add-ons

Show All add-ons

Disabled Adobe PDF Reader

The error went away and seemed to have been fixed.

[Sergio5C53]

Same problem

: (

[Côme5F98]

Hello,

Some of our users have started signaling us this problem earlier today.

We use the Adobe PDF Reader Active X on Windows 10 to display PDF files on our applications .

We encounter error 10:10 on some of our computers.

[Dugglz94]

Been following thread for a couple of days.  Same for internal dev machines using Adobe Pro with latest release, and external customer machines on Adobe Pro with latest release.  10:10 error received after machine has been rebooted post lastest release install of version 2021.005.20048.

[Gustavo5CF1]

I have 200 computers that are experiencing the same error. The problem started after the last update. We are currently on Version 2021.005.20048 and Windows 10 varying from 1909 to 20H1.

Anyone know if there is a fix yet?

[Meenakshi Negi]

Hi All,

Thank you for reporting this and sorry for the inconvenience caused.

I have sent you all an email. Please check your inbox and try the steps suggested there.

Do let us know if that helps or not.

Thanks,

Meenakshi

[AnthoLef]

Could you post the suggested step here ?

[Meenakshi Negi]

Hi AnthoLef,

Please check your inbox. Once you try the steps, do let us know if that helps or not.

Thanks,

Meenakshi

[inkwi5FBF]

Hello

my email is jig85@naver.com

Thanks

[Dugglz94]

link in email took me to blank Adobe site with no new dll's to try

[Meenakshi Negi]

I have updated the email. 

Please check the email and let us know how it goes.

Thanks,

Meenakshi

[Angela5E11]

i AM ALSO HAVING THIS PROBLEM ON ALL EIGHT COMPUTERS AT HERE AT WORK.  COULD YOU PLEASE EMAIL ME THE SUGGESTED FIXES.  I HAVE TRIED THE UNINSTALL/ REINSTALL TRICK WHICH DID NOT WORK.  THANKS ANGELA SHURLING

[ThoBer]

Hello,

Could you send me the email please ?

Best regards

Thomas

[ธนพงษ์5CA3]

Could you send me the email please ?

Thanks,

[Côme5F98]

Problem seems solved with the new AcroPDFImpl.dll you sent me.

Thanks a lot for your help

[arthurv4455903]

Hello, we expierence the same problem. Could I receive the email as well?

[zenol]

Could you send me the email please ?

Thanks,

[Da in5E61]

Hello, I have a same issue... Could you send the email about this issue?

[brmi36632922]

Hi

need the new file please

we encounter the same problem!

thanks

[Meenakshi Negi]

Hi All,

Thank you for reaching out and sorry for the inconvenience caused.

I have sent the email. Please check your inbox and let us know over the email if that helps.

Thanks,

Meenakshi

[DeBesdeMann]

Hi Meenakshi,

same over here. Running in the same problems.

Can we get the new files please?