Adobe Reader Error 10:10 (IE 11)

[Allister5EB8]

Hello.

I have about 250 machines on our domain and starting a few days ago, my users cannot open a PDF within Internet Explorer. Trying to do so gives the following: 

"There is a problem with Adobe Reader. If it is running, please exit and try again. (10:10)"

Of course manually killing any Adobe process does not work. I have tried disabling enhanced security as well as Protected Mode at Startup, which has corrected these errors in the past. However, my only solution for now has been to disable the Adobe Reader add-on for Inter Explorer 11. When this is disabled, it prompts the user to either open or save the document, which works fine. 

However, the PDF should be able to open in the browser as it's expected. I'm hoping someone can offer some insight because I have tried every solution Google has brought me to. 

Thanks, in advance.

[Mohammad Fariz Zaki5C85]

may i have the dll file

[KELVIN0D4C]

Please inbox this test solution for fix this problem

Thanks you so much

[inkwi5FBF]

Hi,

please send me the test files to fix the problem, we have the same issue.

Thanks

jig85@naver.com

[comune5E8F]

Send me the test files to fix the problem, same issue.

Thank you

[defaultaylf07wse2hq]

Hello Meenakshi,

Can you please send me the fix for this? I am having mulitple PCs with this issue, which is putting them out of business. They need this to work in order to complete their job.

Thanks.

[JWChoi12]

Hello, MeenakshiNegi.

please send me the test files to fix the problem, we have the same issue.

Thanks

won3702@naver.com

[defaultuk2jpitsicih]

We are an organisation of 14,000 devices and now starting to have a large number of reports on this issue.
We also require Protected Mode to be off due to a heavily used internal web application.
Please release a more permenant fix asap. Version: 2021.005.20048 

[comune5E8F]

Hello, MeenakshiNegi.

please send us the dll to fix the problem, we have the same issue.

Thanks

servizi.informatici ( at ) lignano.org

[AnandSri · Accepted solution]

Hi All!

Thanks for your time and for your cooperation on this.

Hope you all are doing well.

The fix is available now with the latest update of Acrobat and Reader DC. Please install the latest update from the following link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2... 

Download the setup, run it, reboot the machine (if possible) and check the app functionality. 

To know more about the latest update, you can refer to this article: 21.005.20054 Optional update, June 23, 2021

Let us know if you still experience any issues.

Regards,
Anand Sri.

[Josh Howard]

Rolled this optional update out on our Terminal Servers with no success. Getting the exact same error when trying to look at reconciliation report inside quickbooks. Others are posting similar findings.

[TUser_BRAN16P]

We've had the same experience in our environment. I tested the hotfix update 21.005.20054 on 6/23 but found it made no difference. I reported the findings and provided additional logfiles to Adobe support but have yet to receive any further updates beyond, "Sorry as we do not have any updates right now. We will keep you informed if we get any update from the team." That was last Friday 7/2. I've resorted to re-installing with 21.001.20155 and disabling updates until Adobe can get this fixed.

[MeenakshiNegi · Accepted solution]

Hi All,

Sorry for the inconvenience caused.

We have released an update for Acrobat and Reader DC (version 21.005.20054) that addresses this issue.

Please update the application to the latest version from this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2... 

Let us know how it goes.

Thanks,

Meenakshi

[mbizz8]

Hello Meenakshi,

the patch worked for me!

Thanks

[Pamela5C20]

The computers experiencing this problem have Acrobat DC installed. I have installed AcrobatDCUpd2100520054.msp on most of them and it has resolved the issues. I do have a question: This is an "optional" update. Will the next security patch include these fixes? 

[defaultd7gi7pjo0hce]

Perfect, seems to work. But now it is still a manual update, is it possible to deploy this update automatically from within the application? Using the "Check for updates" button?

[Scyntre]

Update did not resolve the issue for me. On some computers the dll files did resolve it. On others the dll files resolved it for a while but then it reverted back to the same error. And on others the dll files didn't resolve it at all.

[Josh Howard]

Same thing. Rolled it out to 5 Citrix Terminal Servers with no luck.

[karentxcpa]

Has this error been resolved?  I am still getting the same 10:10 error?

thank you

[AnandSri · Accepted solution]

Hi,

Hope you are doing well and am sorry for the trouble you had. Please install the latest update of Acrobat & Reader 21.007.20091 Planned update, Sept 14, 2021 app and see if you still experience this issue.

Update the app from the help menu>select check for updates, install the latest patch and reboot the app and machine if possible.

To know more about the latest release, please see: Adobe Acrobat and Reader - September' 21 update is now available!

Let us know how it goes.

Regards,

Anand Sri.