Participant

해결됨

Adobe Reader Error (21)

Forum|Forum|11 years ago
January 6, 2015
10 답변들
28826 조회

Please help!

When trying to save a PDF file to Adobe; I keep getting this error message: "The document could not be saved. There was a problem reading the document. (21) After I close the box, a separate box pops up stating: "Insufficient data for an image." I've tried to update Adobe and also tried the fix, I currently have Adobe Reader 11.0.10. Afterwards the image is distorted and missing things. Please help me!!

최고의 답변: Trin2014

I received an email with a pdf document attached. Had all the same issues as listed in this thread. Error (21), Insufficient data for an image", Save As created a document without nothing in it. I tried saving to my downloads folder, but had same issues even when I moved the file from downloads folder to final location and manually changed the name of the file. SOLUTION: save the file directly from the email to the desktop. Then move that file to where I wanted to store it on my computer and manually change the name. Now, when I open the document I see all the information in the document.

D

DaveSawyer

Adobe Employee

I had the same problem, I downloaded a PDF with a password. Properties show it as PDF 1.7 produced by Acrobat Distiller 23.0 Windows, 256-bit AES document encryption, I tried to remove the password (Security Settings, Change Settings, unclick Require for Open) and save it, but got "There was a problem reading the document (21)" on attempting to save. I did a slightly different attempt that worked. From Security Settings selected "No security" from the dropdown (Security Method) instead of change settings popup. Then it saved fine. But I lost the password requirement for editing and/or encrypting contents.

T

Teri2971470026dr

Participant

I had the same error message on a document I created in Adobe Acrobat 2016. I wound up exporting the document to a Word document and then saving as a PDF.

C

c-3pjoe

Participant

Set the "Zoom" to 1% and try to save it again.

If you have Adobe Acrobat then go to Tools>Protection>Remove Hidden Information. Remove all the information, set the "Zoom" to 1% and try to save again.

U

u9770

Participant

This information saved my life. Thank you very much! I've had this problem for some time with files sent by the authorities. The first info that helped.

A

Anonymous

More information about this issue can be found here:

https://forums.adobe.com/thread/1672655

A "quick" fix that worked for me was to uninstall Adobe... then download the base install for Adobe Reader 11.0.

Then download each of the individual updates and run them sequentially.

I've installed back up to the last security update which is version 08 and have been able to do normal Save As operations.

You will have to disable automatic updates in order to stay at version 08 until Adobe resolves this issue in a later release.

http://www.adobe.com/support/downloads/product.jsp?product=10&platform=Windows

Adobe Reader 11.0 - Multilingual (MUI) installer AdbeRdr11000_mui_Std

Adobe Reader 11.0.01 update - Multilingual (MUI) installer AdbeRdrUpd11001_MUI.msp

Adobe Reader 11.0.02 update - All languages AdbeRdrSecUpd11002.msp

Adobe Reader 11.0.03 update - Multilingual (MUI) installer AdbeRdrUpd11003_MUI.msp

Adobe Reader 11.0.04 update - Multilingual (MUI) installer AdbeRdrUpd11004_MUI.msp

Adobe Reader 11.0.05 security update - All languages AdbeRdrSecUpd11005.msp

Adobe Reader 11.0.06 update - Multilingual (MUI) installer AdbeRdrUpd11006_MUI.msp

Adobe Reader 11.0.07 update - Multilingual (MUI) installer AdbeRdrUpd11007_MUI.msp

Adobe Reader 11.0.08 security update - All languages AdbeRdrSecUpd11008.msp

kimd8562049

Participant

If like me you are just trying to save comments, you can save them to a separate file: Comment -> Options -> Export to Data files. It will make a separate .fdf file with your comments. Then close the pdf file without saving. When you open it next, go to Comment -> Options -> Import Data file and choose the .fdf file.

A

Anonymous

same issues here and I have the DC reader installed so it is the latest and greatest

T

Trin2014답변

Inspiring

I received an email with a pdf document attached. Had all the same issues as listed in this thread. Error (21), Insufficient data for an image", Save As created a document without nothing in it. I tried saving to my downloads folder, but had same issues even when I moved the file from downloads folder to final location and manually changed the name of the file. SOLUTION: save the file directly from the email to the desktop. Then move that file to where I wanted to store it on my computer and manually change the name. Now, when I open the document I see all the information in the document.

J

jesusp44347377

Participant

Trin2014‌ this didn't work for me.

O

Origin_Micro

Participating Frequently

We have the same problem as well. One of our insurance companies sends coverage limits from info Print Fax Manager. We never had this problem before, don't understand why all of a sudden in March we cannot save these documents to the customers file on our server.

Can't attach the screen shots of the error messages we saved to word doc here.

B

bryans88137497

Participant

Same problem...Our IBM Unix system uses a program called VSIFax (Esker) to create PDF documents such as invoices. Users that have updated to Acrobat version 11.0.10 can open the PDF but then when trying to save the document the get a message "This document could not be saved. There was a problem reading this document (21)." The problem is only occuring with updated version 11.0.10 (11.0.9 works fine).