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pmoseley
Participant
December 17, 2019
Question

Adobe Reader error 523:523 in SAP

  • December 17, 2019
  • 2 replies
  • 7275 views

I have a user running Adobe Acrobat Reader DC v2019.021.20058 who continually receives the error "There is a problem with Adobe Acrobat Reader.  If it is running, please exit and try again. (523:523)" while working in SAP.  The Acrobat Reader has been reinstalled.  We have also tried the fix found online of disabling protected mode but the issue continues.  The user seems to only have this issue with SAP.  Can anyone offer any other fixes?

 

 

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2 replies

A
A0D4D
Participating Frequently
October 28, 2020

Is the issue resolved yet? I am running into the same error when I open pdf with SAP. I can't seem to find any long term solution. Any help is apprecaited. Thanks.

R
Adobe Employee
Rohit_Anand
Adobe Employee
December 18, 2019

Hi pmoseley,

 

We're sorry for the trouble and thank you for reporting this issue. For further investigation, would you mind sharing more details about the affected machines:

  • What is the version of the operating system?
  • What is the version of IE?
  • Do you have TrendMicro or any other security software installed and what is the version?

 

Thanks,

Rohit

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