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Adobe Reader Error

Community Beginner ,
Sep 19, 2024 Sep 19, 2024

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I use an old work Dell Desktop (64 bit OS) so I can continue to access years of PDF documents.  I had a version of Adobe Reader which worked fine until 9/17/24 when an updated version was pushed out and all of a sudden I could not open any PDF documents. 

 

I am using Windows 7 Professional  Service Pack 1  6.1.7601 Build 7601

 

At the recommendation of an Adobe chat agent (Aki) I uninstalled the updated version of Adobe Reader and downloaded the 32 bit version (since I am using Windows 7)

 

Help!  It is not working

The message I get is:

AcroRD32.exe – Entry Point Not Found

The procedure entry point EventSetInformation could not be located in the dynamic link library ADVAPI32.dll

 

Acrobat Failed to Load Its Core DLL

 

Can you please provide me with the information I need to get it working so I can access my PDF documents?

 

Thanks-

Arthur

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correct answers 1 Pinned Reply

Adobe Employee , Oct 04, 2024 Oct 04, 2024

Hi all 

 

We are live with the October interim release, which has the fix for this issue.
Release notes - https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC

 

Requesting all to update your applications with the latest update. To check for the latest updates, launch the App > “Help -> Check for updates.”

 

In case, if you’re still experiencing this issue, I encourage you to share any additional details or steps that led to it. This will help us diagnose and fix the problem more effe

...

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Adobe Employee ,
Sep 23, 2024 Sep 23, 2024

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Hi All,

 

We are actively monitoring this issue and looking for assissteance to debug this issue.  Please let us know if you are availble to connect over a call for a debugging session. Please also share the version of advapi32.dll files from your machines. The file would be present at "c:\windows\System32"

 

Regards

Ravi

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New Here ,
Sep 23, 2024 Sep 23, 2024

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Hi.

I have the same problem. I can't open Acrobat reader. A message tell me that  it's impossible to find file ADVAPI32.dll. I have windows 7.

Thanks

Legs

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New Here ,
Sep 25, 2024 Sep 25, 2024

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how can i fix this problem?

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Community Beginner ,
Sep 23, 2024 Sep 23, 2024

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Hi Ravi-

 

Thank you for your interest in helping to get this problem resolved.  I am sorry to see that legs_7936 has encountered the same problem but it makes me all the more certain it is due to something more than a bug on my PC only and no one elses. 

 

I am convinced it was created by the Adobe Reader download you all pushed out on 9/17/24.

 

Yes, of course I am interested, willing and available to work with you to get this debugged.  

 

Ravi, are you aware of my Adobe on-line chat with your customer service rep Aki (Akibilahi) on 9/19/24?  That chat included Aki's gaining access to my PC to try and get this figured out.  It might be good if you can find that session transcript and review it.

 

Please advise as to next steps.

 

Best-

Arthur

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Guest
Sep 23, 2024 Sep 23, 2024

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I have the same problem.

You asked for the version of the    version of advapi32.dll files

and I searched my directories for this file name and I discovered 12.

One was under  System32 (C:\Windows.old\Windows)  date: 8/28/2013

and another was under  System32 (C:\Windows)  date:  7/13/2009

 

Warning:  I am not very computer literate.

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Community Beginner ,
Sep 23, 2024 Sep 23, 2024

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Ravi-

 

The file version of my advapi32.dll file is: 6.1.7601.18247

 

I hope this helps!

Arthur

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New Here ,
Sep 25, 2024 Sep 25, 2024

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How do I debugg

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New Here ,
Sep 25, 2024 Sep 25, 2024

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Same issue and cicrumstances here, advapi32.dll version 6.1.7600.16385

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New Here ,
Sep 30, 2024 Sep 30, 2024

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Its been a week and no fix available yet. I am having so much trouble at work. Please advise of timeline of when can we expect something.

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New Here ,
Sep 23, 2024 Sep 23, 2024

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I have had a problem too since last week. This is the PDF error message: the procedure entry point EventSetInformation could not be located in the dynamic link library ADVAPI32.dll.

I can save a word doucment as a PDF but then can't open it. I'm having to transfer the files from my PC to my MAC in order to be able to open them. This isn't ideal.

 

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Community Beginner ,
Sep 23, 2024 Sep 23, 2024

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Ravi (Adobe)

 

This description is identical to mine in every way including the time of onset.

It would be really great if you could help us!

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New Here ,
Sep 23, 2024 Sep 23, 2024

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Have you found a solution to this?  

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New Here ,
Sep 23, 2024 Sep 23, 2024

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Has anyone found a solution to this?  

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New Here ,
Sep 23, 2024 Sep 23, 2024

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Yes, Im having the same problem.  I need this to operate for my business.  This is a significant problem since my report writing software only works on Windows 7 computers.  

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Community Beginner ,
Sep 23, 2024 Sep 23, 2024

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And then there were four! (Users with the same issue)

Hopefully Adobe can put some resources behind developing a fix for this.....

Again, it all dates back to the Adobe Reader update which was pushed out by Adobe on 9/17/2024

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New Here ,
Sep 25, 2024 Sep 25, 2024

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Hi,

Me too met with the same problem. Really struggling...Several times I tried to uninstall, clean and reinstall...but no use. Searched the web, and reached here...to see that many are facing the issue...Hope we can get a solution quickly. Thanks for all.

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Community Beginner ,
Sep 27, 2024 Sep 27, 2024

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Authur, I'm having the same problem since 09/17.  Same error.  I'm on Windows 7 Home, 64bit.  I've uninstalled, downloaded latest version for Win 7, then re-installed, and I get the same error.  My version of ADVAPI32.dll is: 6.1.7600 16385. 

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New Here ,
Oct 03, 2024 Oct 03, 2024

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I understand, but in my opinion the significant problem is who run windows 7 for their own business. Sometime isn't easy, sometime is expensive, but we are talking about windows 7. EOL in 2020.

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New Here ,
Sep 23, 2024 Sep 23, 2024

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I've been having the same issue since this morning 

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New Here ,
Sep 23, 2024 Sep 23, 2024

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I'm having the same problem but what i have done is just use Edge's Addon and then open with Edge instead:

Adobe Acrobat: PDF edit, convert, sign tools - Microsoft Edge Addons

 

Since theres already screenshots of the error ill just post my eventlog:

General:

Fault bucket , type 0
Event Name: PCA2
Response: Not available
Cab Id: 0

Problem signature:
P1: AcroRd32.exe
P2: 24.3.20112.0
P3: Adobe Acrobat Reader
P4: Adobe Acrobat Reader
P5: Adobe Systems Incorporated
P6: 200
P7: -1
P8:
P9:
P10:

Attached files:
C:\Users\Chris\AppData\Local\Temp\{18bcabd5-ee69-4926-8cc3-45e879a97332}\appcompat.txt
C:\Users\Chris\AppData\Local\Temp\Tab6314.tmp

These files may be available here:
C:\Users\Chris\AppData\Local\Microsoft\Windows\WER\ReportQueue\NonCritical_AcroRd32.exe_40a2f1956e282338979cea3b1aa942ac88cd8abf_cab_2d156d12

Analysis symbol:
Rechecking for solution: 0
Report Id: 06fbbc3d-7a02-11ef-a4c5-005056c00008
Report Status: 4

 

Details XML View

 

- <System>
  <Provider Name="Windows Error Reporting" />
  <EventID Qualifiers="0">1001</EventID>
  <Level>4</Level>
  <Task>0</Task>
  <Keywords>0x80000000000000</Keywords>
  <TimeCreated SystemTime="2024-09-23T23:17:43.000000000Z" />
  <EventRecordID>496112</EventRecordID>
  <Channel>Application</Channel>
  <Computer>Chris-PC</Computer>
  <Security />
  </System>
- <EventData>
  <Data />
  <Data>0</Data>
  <Data>PCA2</Data>
  <Data>Not available</Data>
  <Data>0</Data>
  <Data>AcroRd32.exe</Data>
  <Data>24.3.20112.0</Data>
  <Data>Adobe Acrobat Reader</Data>
  <Data>Adobe Acrobat Reader</Data>
  <Data>Adobe Systems Incorporated</Data>
  <Data>200</Data>
  <Data>-1</Data>
  <Data />
  <Data />
  <Data />
  <Data>C:\Users\Chris\AppData\Local\Temp\{18bcabd5-ee69-4926-8cc3-45e879a97332}\appcompat.txt C:\Users\Chris\AppData\Local\Temp\Tab6314.tmp</Data>
  <Data>C:\Users\Chris\AppData\Local\Microsoft\Windows\WER\ReportQueue\NonCritical_AcroRd32.exe_40a2f1956e282338979cea3b1aa942ac88cd8abf_cab_2d156d12</Data>
  <Data />
  <Data>0</Data>
  <Data>06fbbc3d-7a02-11ef-a4c5-005056c00008</Data>
  <Data>4</Data>
  </EventData>
  </Event>
 
Thanks

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New Here ,
Sep 24, 2024 Sep 24, 2024

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Have had the problem with the (free) Adobe Acrobat Reader on 64-bit Win7 since last week too.
Error message: the procedure entry point EventSetInformation could not be located in the dynamic link library ADVAPI32.dll.

Uninstalled Acrobat Reader then, unable to find a base installation of an older version that would install on Win7 on the Adobe site I used a signed download of v9 (released in 2010) for Win7 on the Lenovo website. It reads PDF which is all I need (and the old UI is so much easier to work with).

I also stopped the Acrobat Update Service in services.msc to avoid Acrobat subsequently updating itself back to the broken release. It would be better if auto update was a preference that could be set from Acrobat.

I would be useful to know if and when a patched version of Acrobat that does work on Win7 gets released.

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Community Beginner ,
Sep 27, 2024 Sep 27, 2024

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I've been having the same problem as everyone else.  I'm using Windows 7 Home, 64bit.  david_8814 - I couldn't find the V9 version you have, but I did find a version 9 on the following site: filehorse.com.  I downloaded, installed it, and it's working fine.  Also, I couldn't find: 'Acrobat Update Services,'  but the Acrobat Reader 9 version I have has: 'Check for Updates' in the 'Help' Menu and it allows you to UNCHECK 'Automatic Updates.'  Hope this helps everyone.

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Community Beginner ,
Sep 24, 2024 Sep 24, 2024

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Same here.  It happened sometime in the last few weeks (September 2024).  Not sure of exact date since I was away.  I tried reinstalling Reader and get the same error message. 

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New Here ,
Sep 24, 2024 Sep 24, 2024

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I have same problem, my advapi32.dll version is 6.1.7601.17514. i hope u have solution for this problem. thanks

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