Skip to main content
G
garym68239614
Participating Frequently
February 18, 2019
Question

Adobe Reader: eSign

  • February 18, 2019
  • 2 replies
  • 2298 views

Adobe Reader will not eSign a document. It worked at one time. When you try to eSign it goes to a black screen and freezes the adobe application.

[Title edited by moderator for clarity. Was “Adobe Reader”]

This topic has been closed for replies.

2 replies

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
March 5, 2019

Hey Garym,

Sorry for the trouble you had. I will request you to remove the personal information from your signature i.e. phone number, email, etc. while posting/adding your query on forums.

From the screenshot shared above, it seems that you are not signed in with your Adobe ID, please close Adobe Reader, launch it and sign-in with your Adobe ID and password and try signing the PDF form using Fill and Sign. Make sure you have entered all the details required in Fill and Sign i.e. Name, email address etc.

If you experience any issue, close the application, launch it, and check for any pending updates from help menu>select Check for updates, reboot/log off if possible and try again.

Repair the installation files of Adobe Reader from help>repair installation and reboot if possible.

For testing purpose: Disable 'Protected Mode at startup' and 'Enhanced security' from Edit>Preferences>Security(Enhanced)>Click OK, restart the application and check.

Note: Disabling the Protected mode and Enhanced security is only for testing purpose, please enable it back.

let us know how it goes and share your observation.

Thanks,

Anand Sri.

G
garym68239614Author
Participating Frequently
March 5, 2019

Thanks for responding back. I may be talking with the wrong support, how do I get to enterprise support? My company believes that we have enterprise license and I can’t find the information and need help to see if we can locate the information. The problem is effecting people on a server that is running 2012 R2. So, is there a number that I can call?

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
March 6, 2019

Hello Garym,

I have shared the detailed by direct message, please check the email inbox.

Thanks,

Anand Sri.

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    February 19, 2019

    Hello Garym,

    I am sorry for the trouble you had while signing the PDF file using Adobe Reader. What is the version of Adobe Reader installed on the machine? To identify, refer to Identify the product and its version for Acrobat and Reader DC

    Are you on a Mac or Windows machine and what is the version?

    Are you using Adobe Fill&Sign feature to sign the PDF file or the Certificate-based signature?

    Are you experiencing the freeze issue while signing all the PDF files or is it specific to one PDF file?

    Is it possible to post a screenshot of the black screen you get while signing the PDF file? To post a screenshot, please refer to https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

    We're here to help, just need more info.

    Thanks,

    Anand Sri.

    G
    garym68239614Author
    Participating Frequently
    February 20, 2019

    Are you on a Mac or Windows machine and what is the version?  Windows and the version is Server 2012 R2

    Are you using Adobe Fill&Sign<https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.proofpoint.com%2Fv2%2Furl%3Fu%3Dhttps-3A__forums.adobe.com_external-2Dlink.jspa-3Furl-3Dhttps-253A-252F-252Fhelpx.adobe.com-252Fin-252Facrobat-252Fusing-252Ffill-2Dand-2Dsign.html%26d%3DDwMFaQ%26c%3D2mj8V5uuI_uY09xQkwI0G19ZWhsV5tjdWqQkTGQnLCE%26r%3DlEgXNhDqVdCjN9gnyaaDgG43wwj5Zjumt7UQx412PjE%26m%3DjeeXR7zw8KQR78de-fVlrG-ke1R3QSgFGKtQcAeCD_8%26s%3DiNeTsVRq7L7TrXXc93_CSpSREJTxJuKDGL8eCb8fgDM%26e%3D&data=02%7C01%7Cgmassey%40regionalmanagement.com%7Ca229b55fd1f44ddda2f908d69694b50e%7C1a8b602c7bb04271848c1babf860f1ce%7C0%7C0%7C636861962785073155&sdata=i1lmTYU2SJDK4mQneu0qcAxcfHTD2WBm%2Br6JmrVH8Zg%3D&reserved=0> feature to sign the PDF file or the Certificate-based<https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Furldefense.proofpoint.com%2Fv2%2Furl%3Fu%3Dhttps-3A__forums.adobe.com_external-2Dlink.jspa-3Furl-3Dhttps-253A-252F-252Fhelpx.adobe.com-252Fin-252Facrobat-252Fusing-252Fcertificate-2Dbased-2Dsignatures.html%26d%3DDwMFaQ%26c%3D2mj8V5uuI_uY09xQkwI0G19ZWhsV5tjdWqQkTGQnLCE%26r%3DlEgXNhDqVdCjN9gnyaaDgG43wwj5Zjumt7UQx412PjE%26m%3DjeeXR7zw8KQR78de-fVlrG-ke1R3QSgFGKtQcAeCD_8%26s%3D7Lt1b6aju-ZR1V-Y7OToMO5mfjqIdux6vilCEwaOb4k%26e%3D&data=02%7C01%7Cgmassey%40regionalmanagement.com%7Ca229b55fd1f44ddda2f908d69694b50e%7C1a8b602c7bb04271848c1babf860f1ce%7C0%7C0%7C636861962785083169&sdata=v7pnaSY%2BpKEJBS2H6IGwA0Jbuol7Z8wqtZZiNg3y%2BzI%3D&reserved=0> signature? We are not using Fill&Sign.  We use the certificate-base.

    Are you experiencing the freeze issue while signing all the PDF files or is it specific to one PDF file? When signing any PDF

    Below is the screen shot, I have to hit ‘ESC’ key to end the application.

    Thank You

    Gary Massey | Server Engineer, IT Systems

    [Personal contact info removed - Please remove from your signature if using email to respond]

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices