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Participating Frequently
July 19, 2021
Question

Adobe Reader failed to sign

  • July 19, 2021
  • 4 replies
  • 1558 views

Buenas,

lo que ocurre a mi es cuando quiero firmar un documento, me sale este mensaje y no deja firmar:

 

No se ha creado ninguna firma. Para firmar el documento, mantener pulsado el boton del raton y arrastre el area del documento donde desea que aparezca la firma.

 

ya he probado varias soluciones como añadir otra nueva firma, conectar otro raton y reinstalar por completo Adobe Reader pero sigo sin poder firmar,

porfavor alguien puede decir como puedo solucionarlo?

Muchas gracias de antemano,

This topic has been closed for replies.

4 replies

Meenakshi_Negi
Legend
July 20, 2021

Thank you for sharing the screenshot.

 

Did you try clicking on the "Aceptar" button?

Check if you can draw the box to add the signature as mentioned in the message box: "hold down the mouse button and drag the area of the document where you want the signature to appear."

You will need to press the hold the left button on the mouse and then drag it on the document and see if it creates a box. Once the box is created, click on that box to add the signature. 

 

Let us know how it goes.

 

Thanks,

Meenakshi

Ayrat5E2CAuthor
Participating Frequently
July 21, 2021

No, 

Cuando realizo click en mouse, 

directamente me sale ese aviso y no deja firmar,

Es como si no detectara que quiero firmarlo cuando si lo estoy realizando

Adobe Employee
July 22, 2021

Hi @Ayrat5E2C ,

 

Apologies for the inconvenience. Has this started happening after a recent update?

Would it be possible for you to share the video of the workflow you are performing.

 

Thanks,

Abhinav Sethi 

JR Boulay
Community Expert
Community Expert
July 20, 2021

MOVED TO THE ACROBAT READER FORUM

Acrobate du PDF, InDesigner et Photoshopographe
Ayrat5E2CAuthor
Participating Frequently
July 20, 2021

send me link where pls

Ayrat5E2CAuthor
Participating Frequently
July 20, 2021

my version is

Ayrat5E2CAuthor
Participating Frequently
July 20, 2021

2021.005.20058

Ayrat5E2CAuthor
Participating Frequently
July 20, 2021

 

Meenakshi_Negi
Legend
July 19, 2021

Hi Ayrat,

 

Thank you for reaching out and sorry for the trouble.

 

As you receive the error message, please share the screenshot of the message with us.

Also, let us know if you are trying to add the digital signature or the signature via the Fill & Sign tool.

Share the Acrobat Reader DC and OS version installed on the machine. To check the application version, use the steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/identify-product-version.html

 

Let us know if you need any help.

 

Thanks,

Meenakshi