Adobe Reader failed to sign

New Here ,
Jul 19, 2021 Jul 19, 2021

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Buenas,

lo que ocurre a mi es cuando quiero firmar un documento, me sale este mensaje y no deja firmar:

 

No se ha creado ninguna firma. Para firmar el documento, mantener pulsado el boton del raton y arrastre el area del documento donde desea que aparezca la firma.

 

ya he probado varias soluciones como añadir otra nueva firma, conectar otro raton y reinstalar por completo Adobe Reader pero sigo sin poder firmar,

porfavor alguien puede decir como puedo solucionarlo?

Muchas gracias de antemano,

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Security digital signatures and esignatures

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Adobe Employee ,
Jul 19, 2021 Jul 19, 2021

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Hi Ayrat,

 

Thank you for reaching out and sorry for the trouble.

 

As you receive the error message, please share the screenshot of the message with us.

Also, let us know if you are trying to add the digital signature or the signature via the Fill & Sign tool.

Share the Acrobat Reader DC and OS version installed on the machine. To check the application version, use the steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/identify-product-version.html

 

Let us know if you need any help.

 

Thanks,

Meenakshi

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New Here ,
Jul 20, 2021 Jul 20, 2021

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my version is

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New Here ,
Jul 20, 2021 Jul 20, 2021

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2021.005.20058

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New Here ,
Jul 20, 2021 Jul 20, 2021

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img.jpg

 

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Adobe Community Professional ,
Jul 20, 2021 Jul 20, 2021

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MOVED TO THE ACROBAT READER FORUM

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New Here ,
Jul 20, 2021 Jul 20, 2021

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send me link where pls

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Adobe Employee ,
Jul 20, 2021 Jul 20, 2021

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Thank you for sharing the screenshot.

 

Did you try clicking on the "Aceptar" button?

Check if you can draw the box to add the signature as mentioned in the message box: "hold down the mouse button and drag the area of the document where you want the signature to appear."

You will need to press the hold the left button on the mouse and then drag it on the document and see if it creates a box. Once the box is created, click on that box to add the signature. 

 

Let us know how it goes.

 

Thanks,

Meenakshi

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New Here ,
Jul 21, 2021 Jul 21, 2021

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No, 

Cuando realizo click en mouse, 

directamente me sale ese aviso y no deja firmar,

Es como si no detectara que quiero firmarlo cuando si lo estoy realizando

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Adobe Employee ,
Jul 21, 2021 Jul 21, 2021

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Hi @Ayrat5E2C ,

 

Apologies for the inconvenience. Has this started happening after a recent update?

Would it be possible for you to share the video of the workflow you are performing.

 

Thanks,

Abhinav Sethi 

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