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Connie5E0B
Participant
April 28, 2021
Answered

Adobe Reader for new MacBook Pro, April 2021

  • April 28, 2021
  • 1 reply
  • 1186 views

I cannot install Adobe on my MacBook Pro. It is running Mac OS Big Sur 11.2.3 and has the M1 chip. I received a message to install Rosetta, which I did. But the Adobe Reader installation failed. The error code said, "Contact the software manufacturer." Can you help me?

Connie

 

 

 

 

This topic has been closed for replies.
Correct answer Connie5E0B
Thank you for the reply.

I was able to get help from Apple. They had me update my operating system to Mack OS Big Sur 11.3 and then restart my computer, and then retry the download of the Adobe software, and that worked.

Hope this helps other Adobe users.

Connie

Sent from my iPhone

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
April 29, 2021

Hi Connie,

 

Hope you are doing well and sorry for the trouble.

 

Adobe is actively working to build apps that run natively on Apple computers using the Apple Silicon M1 chip. Many of our existing apps can run on M1 devices using Apple's Rosetta 2 technology.

 

For more information please check out the help page https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html

 

Regards

Amal

C
Connie5E0BAuthorCorrect answer
Participant
April 29, 2021
Thank you for the reply.

I was able to get help from Apple. They had me update my operating system to Mack OS Big Sur 11.3 and then restart my computer, and then retry the download of the Adobe software, and that worked.

Hope this helps other Adobe users.

Connie

Sent from my iPhone
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