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pamelah74934427
pamelah74934427
Participant
March 20, 2018
Answered

Adobe Reader has error message and won't open documents, pictures, etc.

  • March 20, 2018
  • 1 reply
  • 913 views

I am so frustrated with these forums; like we have the time to literally search when ADOBE should have a representative to speak to for time efficiency. Here is my new problem with Adobe:

This is a ridiculous error message. Adobe Reader use to open my documents and now I have to open them with Photo. This is not convenient. Any suggestions. I would love a phone call or email [Private info removed]

[Personal information removed per policy - https://forums.adobe.com/docs/DOC-3731]

Moderator

    This topic has been closed for replies.
    Correct answer Meenakshi Negi

    I see that you already have Adobe Acrobat DC Subscription.

    You just need to use the right application.

    You can convert the .jpg files into PDF in Adobe Acrobat DC.

    Open Adobe Acrobat Pro DC application installed on your machine.

    Then take help of the steps mentioned here Create PDFs from text and image files | to create the PDF from .jpg files.

    You can also, simply right-click on the PDF and select open with.

    Then select Adobe Acrobat Pro DC application from the options provided.

    It will convert the Image file to PDF and open it in the application. You can then save the new PDF file created.

    If you have not already installed the application, you can install it from here Download Pro or Standard versions of Acrobat DC | Non-subscription

    Let us know if you have any question or need any help.

    Regards,

    Meenakshi

    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    March 20, 2018

    Hi Pamelah,

    Sorry for the trouble caused.

    As per the error message, the file that you are trying to open is in JPG format.

    Adobe Acrobat Reader can only open the PDF files.

    I see that you have Adobe Acrobat DC subscription.

    You may be used to open the JPG format files in Adobe Acrobat DC.

    Adobe Acrobat DC is a different application from Adobe Acrobat Reader DC.

    When you open the JPG format file via Acrobat DC, it converts the image file to PDF.

    Please check and let us know if you have any questions.

    Let us know if you have a different issue.

    Regards,

    Meenakshi

    pamelah74934427
    pamelah74934427Author
    Participant
    March 20, 2018

    Thank you for your expedient response! I take back my negative post

    comments; my apologies!

    So, do I also purchase Adobe DC to solve this problem?

    Can I take a .jpg and turn it into a PDF and then Adobe Reader will open it?

    On Tue, Mar 20, 2018 at 3:20 AM, meenakshin83966505 <

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity ManagerCorrect answer
      Community Manager
      March 21, 2018

      I see that you already have Adobe Acrobat DC Subscription.

      You just need to use the right application.

      You can convert the .jpg files into PDF in Adobe Acrobat DC.

      Open Adobe Acrobat Pro DC application installed on your machine.

      Then take help of the steps mentioned here Create PDFs from text and image files | to create the PDF from .jpg files.

      You can also, simply right-click on the PDF and select open with.

      Then select Adobe Acrobat Pro DC application from the options provided.

      It will convert the Image file to PDF and open it in the application. You can then save the new PDF file created.

      If you have not already installed the application, you can install it from here Download Pro or Standard versions of Acrobat DC | Non-subscription

      Let us know if you have any question or need any help.

      Regards,

      Meenakshi

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