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adobe reader has stopped working

Guest
Apr 26, 2015 Apr 26, 2015

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Everytime I try to open a pdf file or reader on its own I keep getting the following message.

Adobe Acrobat Reader DC has stopped working. Windows is checking for a solution to the problem and then it says A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

The program was working fine last week so its only been happened recently.

I on windows 7 home premium 64 bit.

I have tried uninstalling & reinstalling but still get same message,

This happened last year aswell but cant remember how I fixed it.

Can someone help please.

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General troubleshooting , View PDF

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correct answers 1 Correct answer

ashutoshmehra Adobe Employee
Adobe Employee , Jul 28, 2015 Jul 28, 2015

Sorry to repeat an earlier post, but I'm not sure if you tried it and if it didn't work.

1. Do you have the Preview Pane enabled in File Explorer? If so, can you disable it temporarily to see if the problem goes away? On Windows 8, in Explorer go to the View tab, and if the "Preview Pane" button is pressed, un-press it. On Windows 7, towards the top-right (towards the left of the help icon) there's a "Show the preview pane" button; un-press it.

2. Make sure the following directories exist on your

...

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default75i600l72naa
New Here ,
May 14, 2021 May 14, 2021

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solved-

YOU MUST HAVE A HOSTS FILE

 

your hosts file at c/windows/system32/drivers/etc must have all the appropriate adobe.com addresses that point to 127.1.1.1 (your computer)

 

this is why a re-install of adobe usually resolves this issue.  adobe installs add entries to the hosts file

 

 

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Webmaster0D4C
New Here ,
Aug 03, 2021 Aug 03, 2021

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This worked for me, thank you for sharing, but we still need Adobe to invistigate the issue.

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