cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Exit
search
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
2
Upvote

adobe reader has stopped working

Guest
Apr 26, 2015 Apr 26, 2015

Everytime I try to open a pdf file or reader on its own I keep getting the following message.

Adobe Acrobat Reader DC has stopped working. Windows is checking for a solution to the problem and then it says A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.

The program was working fine last week so its only been happened recently.

I on windows 7 home premium 64 bit.

I have tried uninstalling & reinstalling but still get same message,

This happened last year aswell but cant remember how I fixed it.

Can someone help please.

TOPICS
General troubleshooting , View PDF
298.7K
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

ashutoshmehra Adobe Employee
Adobe Employee , Jul 28, 2015 Jul 28, 2015

Sorry to repeat an earlier post, but I'm not sure if you tried it and if it didn't work.

1. Do you have the Preview Pane enabled in File Explorer? If so, can you disable it temporarily to see if the problem goes away? On Windows 8, in Explorer go to the View tab, and if the "Preview Pane" button is pressed, un-press it. On Windows 7, towards the top-right (towards the left of the help icon) there's a "Show the preview pane" button; un-press it.

2. Make sure the following directories exist on your

...
Translate
replies 76 Replies 76
latest latest Jump to latest reply
default75i600l72naa
New Here ,
May 14, 2021 May 14, 2021

solved-

YOU MUST HAVE A HOSTS FILE

 

your hosts file at c/windows/system32/drivers/etc must have all the appropriate adobe.com addresses that point to 127.1.1.1 (your computer)

 

this is why a re-install of adobe usually resolves this issue.  adobe installs add entries to the hosts file

 

 

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Webmaster0D4C
New Here ,
Aug 03, 2021 Aug 03, 2021

This worked for me, thank you for sharing, but we still need Adobe to invistigate the issue.

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Resources
About Acrobat Reader
About Acrobat Reader
Open in a new window
Reader Help
Acrobat Reader Help
Open in a new window
FAQs
Download Offline installer
Open in a new window
Extract .msi installer
Open in a new window
About Reader Customization
Copyright © 2025 Adobe. All rights reserved.
Using the Community Experience League Terms of Use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices