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_Eric_Weichmann_
Participant
September 17, 2008
질문

Adobe Reader & HP LaserJet 1020 Causes Print Spooler Service to Crash

  • September 17, 2008
  • 13 답변들
  • 76818 조회
The history of this persistent problem is well-documented here: http://forums11.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1153974&admit=109447626+1221681663477+28353475

For background, shortly after updating my business' work stations to Windows XP Pro SP3 and subsequently updating Adobe Acrobat Reader to version 8 (and beyond in the hopes the newer version would fix this error), any time someone in our office tries to print a PDF file to our many HP LaserJet 1020 printers, the print spooler service crashes and all printers disappear and must be reinstalled. This problem only occurs when printing PDF documents.

There appears to be a complete lack of interest by HP to resolve this problem as the problem was initially reported in the HP forum over a year ago. Despite taking steps suggested by those contributing to the forum, I have not been able to resolve this issue, which is a shame considering our business purchased many of these printers for the office and the problems, unfortunately didn't start until after the warranty period expired (go figure).

I don't know who is responsible, HP, Microsoft, Adobe or all parties, but it sure would be nice if someone, ANYONE could fix this issue. Does anyone have any insight into this? I've really lost faith in HP products over the past year, I feel their reputation isn't what it once was and I'm considering switching to their competition.

Thanks!
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    13 답변

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    D
    dchernitsky
    Participant
    July 23, 2009

    Was having the same problem with a client.  We switched the driver to the HP LaserJet 4 since it's a black and white printer anyway, and it worked.

    H
    harmonsnipes
    Participant
    July 28, 2009

    Thanks, I will give that a try.

    H
    harmonsnipes
    Participant
    July 16, 2009

    I will try the fix.  We are having the same problem ourselves and I have 8 HP 1020 printers to support.  You can work around the problem and clear the printer.

    - Disconnect the USB printer cable from either the printer or the computer.  This will take the printer off line.

    - Restart the print spooler service

    - All printers should reappear

    - Right click on the 1020 printer and choose "Cancel All Documents"  Alternately you can double click on the printer, choose the document and cancel it.

    - Once the document is cleard reconnect the cable and print a test page to insure it is back.

    - If you have Adobe Pro or Standard you can save the document as a JPEG.  Then open the document with your photo viewer and it will print from there.

    HP was not helpful at al and basically said "not our problem"  even though l told them it printed just fine on our OKI network printers.  I like there printers but I am now soured on them as a company.

    _
    _Tim_Lawrence_
    Participant
    September 26, 2008
    I have finally fixed this. First follow the instructions on MS Knowledgebase at http://support.microsoft.com/kb/810894 to remove the effects of the problem.
    Uninstall your printer software.
    Uninstall Adobe Reader.
    Restart the computer
    Reinstall your printer software.
    Install Foxit as an alternative to Adobe Reader, the basic version of which is a free download at https://www.foxitsoftware.com/pdf/rd_intro.php
    E
    Elisecicle
    Participant
    April 25, 2009

    Unfortunately, I have also had to follow Tim's advice - but I learned the hard way. I originally got an error in Vista Business (ick) saying "Spooler SubSystem App has stopped working." Then no printers would work HP, Epson, or otherwise. Could not get the Spooler to start again without crashing. So I followed similar advice from another source (basically the same instructions as what Tim has linked) that had me completely uninstalling Adobe Reader and all my other printers, deleting printer keys from the registry, deleting from C:/Windows/System32/Spool, and then uninstalling and reinstalling Windows Scan and Print functionality. As long as I don't ever reinstall Adobe Reader (any version - and I've tried as far back as 7), then I'm fine. I've found Foxit to be a good substitute to Reader.

    You'd think Adobe would have a fix for this already. Especially when people are migrating away from their software. I can never install another piece of Adobe software on my system again because it crashes the printers, so my plans for Photoshop or Acrobat are out the window. I've got a system that's only a couple of months old, too. This sucks - big time.

    Other forums - especially those from Windows and Adobe - will tell you it's a problem with your print drivers. I had 3 different newer printers go down and none would function - even when installed alone with the latest and greatest drivers - once Reader was installed. They all work fine on their own when Adobe software is not installed. As soon as Adobe Reader (7,8,or 9 versions) is installed, the print spooler crashes again. I guess I'm sticking with Foxit.

    A
    Anonymous
    April 2, 2010

    I saw your comment on people migrating away from Adobe and thought I would add my experience.

    I have a client that has been dealing with this issue on a large scale.  Close to 200 computers running Adobe, most with HP 1022 printers as local printers.  Since Adobe isn't responding to the issue with an update, we (they) are migrating away.  For most users downloading Foxit reader and using that to view and print .PDF's solves the issue.  Shame that Adobe is losing customers over this but when you don't fix the problem there isn't much of a choice.

    P.S.  After dealing with this this thing from every angle it IS an Adobe issue

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