Adobe Reader installation fails (MacOS 10.15.1)

Explorer ,
Dec 02, 2019 Dec 02, 2019

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I'm trying to install the latest release(s) of Adobe Reader DC (AcroRdrDC_1902120049_MUI.dmg as well as AcroRdrDCUpd1902120056_MUI.dmg) on my MacBook Pro running MacOS 10.15.1 (Catalina).

The installation fails at the Summary step with the message, "The installation failed. The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance." Any advice would be appreciated.

Screen Shot 2019-12-02 at 3.48.14 PM.jpg

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Download and install , Mac

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Adobe Employee ,
Dec 03, 2019 Dec 03, 2019

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Hi there

 

We are sorry to hear that's happening. As described above, you are getting the error The installation failed. 

 

You may please refer to a similar discussion here (https://community.adobe.com/t5/get-started/mac-install-fail-the-installer-encountered-an-error-that-...) and see if that works.

 

Let us know how it goes

 

Regards

Amal

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Explorer ,
Dec 03, 2019 Dec 03, 2019

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That suggestion is for Creative Cloud, not Adobe Reader.
Also, I don't have any .pkg file -- just a .dmg file.

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Adobe Employee ,
Dec 03, 2019 Dec 03, 2019

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Hi there

 

We are sorry for the confusion. As the issue still remains the same, please try the steps provided in the help articles below and see if that works.

 

https://helpx.adobe.com/in/acrobat/kb/fix-install-download-reader.html

https://helpx.adobe.com/in/acrobat/kb/troubleshoot-reader-installation-mac-os.html

 

Let us know how it goes

 

Regards

Amal

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Explorer ,
Dec 04, 2019 Dec 04, 2019

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In the meantime, I rebooted my computer and retried it. It installed that
time. Go figure.

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Adobe Employee ,
Dec 05, 2019 Dec 05, 2019

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Hi there 

 

We are glad to hear that the issue got fixed.

 

Feel free to contact us for any further assistance required in the future.

 

Regards

Amal

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New Here ,
May 09, 2022 May 09, 2022

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Hi,

I am encountering the same error but with Adobe Acrobat DC on Mac Monterey. I have tried rebooting and powering down my computer but I still get the same error message as seen above. Help would be greatly apperciated.

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Adobe Employee ,
May 09, 2022 May 09, 2022

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Hi there

 

Hope you are doing well and sorry for the trouble.

 

Please run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html reboot the computer once and reinstall the application from one of the links below:

Acrobat Pro DC -  https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Acrobat Reader DC - https://get.adobe.com/reader/enterprise/

and see if that helps.

 

Regards

Amal

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