Adobe Reader - Memory could not be read 0x00000000......

[gravytrain31]

I am getting an error, everytime I open a PDF or download one online. The file is still accessible and viewable but I keep getting an annoying error that won't go away despite deleting old adobe and reinstalling, also ive updated the security property settings and no fix.

Please help with this as it has been happening the past couple of days and it is very annoying, let me know if I can disable notifcaitons entirely

[Mohammed26254782itdo]

I face the same issue specifically when opening the PDF from the new outlook

[Tariq Ahmad Dar]

Hi @gravytrain31 @Mohammed26254782itdo, 

Sorry for the delayed response and troubled experience. This known issue was fixed in the September product update release. Ensure your application is updated with the latest update patch. To check for pending updates, launch Acrobat > Help > Check for Updates. 

If you’re still encountering this issue, I encourage you to share any additional details or steps that led to the problem. This will assist us in diagnosing and fixing the issue more effectively.

Thank you for your patience and understanding as we work to make things right.

~Tariq

[default7xa4k4wbunvl]

I checked for updates and there are none. I'm still getting the below error when opening from Outlook New.  I'm using Adobe Acrobat Pro, verson 2024.003.20180  64bit 

[fernando_0254]

Same issue. Adobe Acrobat Pro version 2024.003.20180. 

Still getting the error.

Downloading the file and opening it from a local location is working.

Note: tested using New Outlook. Pending testing with "Classic version".

[agentis]

I'm getting the same error with the latest update. It happens with Classic Outlook as well.

[Tariq Ahmad Dar]

Hi @default7xa4k4wbunvl @agentis @fernando_0254 

Please share the diagnostic logs with us so we can investigate further.

Steps:

1. Close Acrobat.
2. Download and run the Diagnostics utility: [Diagnostics Utility](https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html)
3. Select Advanced Logs and check 'system apps information' Select "Start Diagnostics."
4. Open Acrobat and reproduce the issue.
5. Select "Stop Monitoring" and share the log ID with us.

If the issue is not immediately reproducible, you can keep the Diagnostics utility running and select Stop monitoring once the issue is seen.

Also, please use the crash dump: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html please read the instructions on the help page on how to collect the crash dump.

~Tariq

[Nikodem Korzeniewski]

Hello,

The log ID for when this is occuring in my case is 83089a1a-6b4a-42d1-b579-9ff7ca7dd88f.

Please advise.

Kind regards,

Nikodem

[Mohammed26254782itdo]

Hi,

it is still happening even after the update. The issue is causing only while opening any PDF attachment from the outlook app.

[Nikodem Korzeniewski]

Hello,

Any idea on a fix or workaround?

[S. S · Accepted solution]

Hi @Mohammed26254782itdo @Nikodem Korzeniewski @agentis,

Hope you are doing well. Sorry for the trouble. 

We have forwarded the log ID to the dev team for further investigation.

While the team looks into it, here are two suggestions you might want to try:

1. Go to Acrobat-> Preferences-> Security (Enhanced)-> uncheck the checkbox "Run in AppContainer"-> Restart Acrobat.

2. If the above doesn't work, try running the app in Compatibility Mode. To do so, right-click the app icon-> properties-> compatibility-> check the box saying "Run the app in Compatibility mode for"-> select Windows 8 in the dropdown-> Apply-> OK.

Let us know if this works.

-Souvik

[Nikodem Korzeniewski]

Hello @S. S 

I think you cracked the code.

The first suggestion looks to have resolved the issue.

Many thanks.

Kind regards,

Nikodem

[S. S]

Hi @Nikodem Korzeniewski,

Thanks for letting me know that it worked.

-Souvik

[JR Boulay]

[MOVED TO THE ACROBAT READER DISCUSSIONS]