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Adobe Reader - Memory could not be read 0x00000000......

New Here ,
Aug 16, 2024 Aug 16, 2024

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I am getting an error, everytime I open a PDF or download one online. The file is still accessible and viewable but I keep getting an annoying error that won't go away despite deleting old adobe and reinstalling, also ive updated the security property settings and no fix.

 

Please help with this as it has been happening the past couple of days and it is very annoying, let me know if I can disable notifcaitons entirely

 

joshua_6628_0-1723825893218.png

 

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Edit and convert PDFs , General troubleshooting

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New Here ,
Sep 16, 2024 Sep 16, 2024

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I face the same issue specifically when opening the PDF from the new outlook

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Adobe Employee ,
Oct 11, 2024 Oct 11, 2024

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Hi @gravytrain31 @Mohammed_AlQahtani

 

Sorry for the delayed response and troubled experience. This known issue was fixed in the September product update release. Ensure your application is updated with the latest update patch. To check for pending updates, launch Acrobat > Help > Check for Updates. 

 

If you’re still encountering this issue, I encourage you to share any additional details or steps that led to the problem. This will assist us in diagnosing and fixing the issue more effectively.

 

Thank you for your patience and understanding as we work to make things right.

 

~Tariq

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New Here ,
Oct 25, 2024 Oct 25, 2024

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I checked for updates and there are none. I'm still getting the below error when opening from Outlook New.  I'm using Adobe Acrobat Pro, verson 2024.003.20180  64bit 

default7xa4k4wbunvl_0-1729863716454.png

 

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New Here ,
Oct 25, 2024 Oct 25, 2024

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Same issue. Adobe Acrobat Pro version 2024.003.20180. 

Still getting the error.

Downloading the file and opening it from a local location is working.

Note: tested using New Outlook. Pending testing with "Classic version".

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New Here ,
Oct 30, 2024 Oct 30, 2024

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I'm getting the same error with the latest update. It happens with Classic Outlook as well.

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Adobe Employee ,
Oct 31, 2024 Oct 31, 2024

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LATEST

Hi @default7xa4k4wbunvl @agentis @fernando_0254 

 

Please share the diagnostic logs with us so we can investigate further.

Steps:

  1. Close Acrobat.
  2. Download and run the Diagnostics utility: [Diagnostics Utility](https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html)
  3. Select Advanced Logs and check 'system apps information' Select "Start Diagnostics."
  4. Open Acrobat and reproduce the issue.
  5. Select "Stop Monitoring" and share the log ID with us.

If the issue is not immediately reproducible, you can keep the Diagnostics utility running and select Stop monitoring once the issue is seen.

 

Also, please use the crash dump: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html please read the instructions on the help page on how to collect the crash dump.

 

 

~Tariq

 

 

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Community Expert ,
Oct 25, 2024 Oct 25, 2024

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[MOVED TO THE ACROBAT READER DISCUSSIONS]

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