Adobe Reader Memory leak/Issue

New Here ,
Dec 10, 2021 Dec 10, 2021

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Hi,

We have a windows 2019 RDS Server setup with the latest version of adobe reader installed.

When opened with the admin account it was installed with it works fine.

 

When opened as an RDS User the memory usage shoots up until it crashes the whole server. This happens consistently everytime.

It is the Adobe AcroCEF process that takes all memory. Image below shows it using 50gb. after it being open maybe 10-15 seconds. This continues to rise until crashing.

 

John22187059zq3j_0-1639140282922.png

 

Has anyone got a fix for this? Only solution I have found so far is to use foxit instead.

 

Thanks

 

TOPICS
Crash or freeze , Download and install , General troubleshooting , How to , View PDF

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Adobe Employee ,
Dec 10, 2021 Dec 10, 2021

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Hi John

 

Hope you are doing well and sorry for the trouble. As described, Adobe Reader Memory leaks.

 

Please try to remove the application using the Acrobat Cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the link https://get.adobe.com/reader/enterprise/

 

Regards

Amal

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New Here ,
Dec 13, 2021 Dec 13, 2021

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Hi,

 

I have done as suggested and it's stopped crashing but fill and sign doesn't work now. It just comes up with a small white dot and greyed backgroud as below

 

John22187059zq3j_0-1639396362153.png

 

Thanks,

John

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Adobe Employee ,
Dec 14, 2021 Dec 14, 2021

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Hi John

 

Hope you are doing well and sorry to hear that. Please open the Adobe Acrobatr DC and go to Edit > Preferences > Signature > creation and appearance, Click 'More' and uncheck 'Use modern user interface' > Click OK and reboot the computer and see if that helps.

 

Regards

Amal

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