Adobe Reader not able to Attach PKCS#11 module on MAC

[ivana_4012]

Have installed Adobe Reader on my MacBook Pro 2,3 GHz Dual-Core Intel Core i5, Ventura 13.7.4. Trying to add PKCS#11 Modules so I can sign legal document. Options for "Attach module", "Detach module" and "Refresh" are in light gray color and not operative. Tried to fix the problem with support of Certilia in Croatia, but they told me that this is Adobe issue on Mac OS with latest update and quit a lot of users having same issue for apx. last 50 days. Can You help?

[creative explorer]

@ivana_4012 It appears you're encountering a known issue with Adobe Reader on macOS Ventura, specifically related to PKCS#11 module functionality. The problem, where "Attach module," "Detach module," and "Refresh" options are grayed out, has been reported by numerous users, particularly after recent updates. This issue seems to stem from compatibility problems between Adobe Reader and newer macOS versions, affecting the software's ability to properly interact with PKCS#11 modules used for digital signatures. A potential workaround that has helped some users is to run Adobe Acrobat reader using Rosetta. To do this, you can right click the Adobe Acrobat application, select get info, and check the box that says open using Rosetta. It is important to note that this could cause a slight decrease in the performance of the application.

[ivana_4012]

Thanks for tips, however not able to sort out issue as Adobe Acrobat on my MacBook doesn't have option open using Rosetta.

[Tariq Ahmad Dar]

HI @ivana_4012, 

Sorry for the troubled experience. Following up to check if your issue is resolved or not? 

Let us know if you need further assistance, and we would be happy to assist 🙂

~Tariq

[Karina26756546nfeg]

Hi! 

I have absolute the same problem - I don't have checkbox for Rosetta and I cannot attached or do whatever  I want to PKCS 11 to add the certificate.

[JR Boulay]

[MOVED TO THE ACROBAT READER DISCUSSIONS]