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virat76
virat76
Participant
November 14, 2016
Question

Adobe reader not responding

  • November 14, 2016
  • 1 reply
  • 1039 views

Hello,

I have a microPsoft windows 7 and all of sudden PDF's are not responding. I am not able to open any PDF's. I tried  to uninstall and install few times and it didn't work.

Thanks,

Virat

    This topic has been closed for replies.

    1 reply

    Meenakshi Negi
    Meenakshi Negi
    Legend
    November 22, 2016

    Hi virat76,

    Sorry for the late response.

    Try "Repair Installation" under Help menu.

    Could you please let us know how you are trying to open PDF.

    Do you open them through application or you double click on PDF?

    Do you get any error message?

    What is the dot version of Adobe reader installed on your system?

    Regards,

    Meenakshi

    virat76
    virat76Author
    Participant
    November 23, 2016

    Hi,

    Thanks for the response. The dot version is 15.020.20042.

    I open the PDF document directly by double clicking.

    Kesavan.

    On Tue, Nov 22, 2016 at 4:40 PM, meenakshin83966505 <

    virat76
    virat76Author
    Participant
    December 2, 2016

    Hi virat76,

    Please try to open application and navigate to Help menu and try "Repair Installation".

    You can also try to open PDF from application. Navigate to File menu > Open.

    Check if you can open PDF from there.

    Let us know how it goes.

    Regards,

    Meenakshi


    Hi Meenakshi,

    I tried to click repair installation and it didnt work. As soon as I open a

    pdf or adobe application it freezes and doesn't respond.

    Thanks,

    Kesavan.

    On Wed, Nov 23, 2016 at 11:55 AM, meenakshin83966505 <

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