Adobe Reader "Found a higher version"

[Mark 4G]

After upgrading to MacOS 12.6, my copy of Adobe Reader would not run.  So I deleted it from Applications & emptied the Bin, and downloaded a fresh install AcrRdrDC_220320281_MUI.

The new install now fails with the "Found a Higher Version in this location" message.

As suggested on several posts, I have tried running AcroCleaner, which has no effect - it quits saying 'The selected product is not found on this machine'.

Any clues gratefully received, please!

[Krutikka D]

Hello @Mark 4G 

I hope you're doing great, and sorry for the issue you're experiencing.

This usually happens when you uninstall the application, but the file source is still there.

Please follow the steps below:

1. Uninstall the application and reboot your system.

2. Delete the file from the trash and reboot the system again.

3. Download the Acrobat Reader application from this link:

https://get.adobe.com/reader/enterprise/

Let us know if this works.

Regards,

Krutikka

[Mark 4G]

Many thanks Krutikka

This is the process I have been following, and it still results in this message:-




“Found a higher version Adobe Acobat Reader in the installation location. Installation will terminate”

Please advise

Mark