Adobe Reader sending to email not working

[chrisf58570729]

Hi,

We are having the following issues, when I click send to email this goes through to picking an Default email application which is all set up correctly for Microsoft Outlook..

I then get the below error, I've uninstalled, reinstalled adobe, repaired Outlook and configured this too.

What would be the next course of action?

[Adorobat]

Hi chrisf,

As per the issue description mentioned above, you are facing issue when trying to send pdf as an attachment using outlook, is that correct?

Check if outlook mail is configured as default mail in in application.

Navigate to Edit menu > Preferences > Email accounts.

You may also refer to the following forum threads discussing the similar issue:

Adobe DC and Outlook 2016 issues

Reader DC "send file as e-mail attachment" button not working: Outlook 2016

Also, let us know the dot version of reader and operating system installed on the machine.To check the version: Identify the product and its version for Acrobat and Reader DC 

Let us know if you need any help.

Shivam

[chrisf58570729]

Hi Shivam,

We have tried these solutions in the past, the version of Adobe Reader DC is 19.010.20069

[Adorobat]

Could you try following troubleshooting steps:

1- Download and run cleaner tool on the machine to uninstall reader: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

2- Then download and install reader from here and check: Adobe Acrobat Reader DC Install for all versions

If issue still persists,  try replicating the issue in a new user account by right- clicking the Start  button, then select Settings  > Accounts  > Other people > Add someone else to this PC.   (Win 10) Login into that account, launch reader from there and check.

Let us know how it goes.

Shivam