We are running Adobe Reader version 21.001.20145 on server 2019
This is a VIrtual desktop
Reader is unusuable to open and print to any printer. In particular a citizen label printer.
I have turned off
preferences>general>show online storage
Preferences>security (enhanced)>enable protected mode and enable enhanced security
Added registry key: HKLM\SOFTWARE\Wow6432Node\Adobe\Acrobat Reader\DC\FeatureState
Advance print setup> Print as image
Printer is a Citizen CL-S700
Also very slow for other network printers
Any help would be appreciated
Hope you are doing well and sorry to hear that.
What happens when you try to print the PDF file? Do you get any error messages? If yes, please share a screenshot of the same for a better understanding.
Also, please try updating the Acrobat Reader DC to the recent version 22.1.20085 from the help menu > Check for updates and reboot the computer once.
You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and see if that helps.
Thanks for your reply. There is a driver error message in the event log however only when printing from Adobe. I will install the patch and test.
Thanks for the update. Let us know how it goes after you install the latest patch.