Good day,
I am experiencing an issue with some of the users that we do IT for where Adobe is slow in closing PDF's. The PDF's open correctly without any delay's or issues but when closing it takes about 30 seconds to close.
I have disabled all security settings, run a repair, re-installed Adobe reader (Both 64bit and 32bit).
Any advise on how to resolve this will be appreciated.
Thanks
I have been having this same problem, except I'm on a Mac and use Acrobat Pro.
Specs: MacBook pro, 16-inch, M3 Max chip, 36GB memory, macOS Sonoma 14.5
Files open just fine but take forever to close. If you try to close a few back to back, Acrobat freezes & crashes. I send the crash reports every time. I already had the Generative AI disabled, so I don't think that has anything to do with this problem. I've reverted to the "old" Acrobat now, and although I've only been using it for a few minutes I haven't had the problem at all. Opened & closed many documents just fine.
I wanted to add my reply in case someone else showed up with the same problem on a Mac. The "Disable New Acrobat" isn't in the same place in the menus as it is in the Windows version. Instead go to View > Disable new Acrobat.
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